2.2.14. Restoring a deleted hosting account

Attention!

Despite the presence of this function, we recommend not to take risks and in a timely manner pay hosting services, and also do not forget download backups on your device.

There are times when a few months after the expiration of the hosting, the site owner notices that his site is down and asks us to restore the site. To simplify this procedure, a functionality was specially developed that allows you to automatically restore the operation of a hosting account, even if it has not been paid for a long time.

flowchart LR AR["In the archive
(up to 1 year)"] P[Payment
recovery] RE["Recovery
(20 minutes to several hours)"] R["Restored
(3 days)"] A[Active] B[Automatic start
backups] D["Deactivated
(30 days)"] DEL[Removed] style AR fill:#F4A261,stroke:#000,stroke-width:0px,color:#000 style P fill:#e0e0e0,stroke:#000,stroke-width:0px,color:#000 style RE fill:#e0e0e0,stroke:#000,stroke-width:0px,color:#000 style R fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style A fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style B fill:#e0e0e0,stroke:#000,stroke-width:0px,color:#000 style D fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000 style DEL fill:#E76F51,stroke:#000,stroke-width:0px,color:#fff AR==>P==>RE==>R==>|Renew|A-->B R-.->|Manual removal|AR R-->|Deactivation|D D-->|Deletion to archive|AR AR----->|Final deletion|DEL

Hosting accounts that have not been renewed are deactivated after the expiration date and become archived after 30 days (see. hosting account life cycle). They can be archived for up to 1 year. While a hosting account is archived, it can be restored to retrieve data or resume its operation.

The cost of restoration is 100 ₴ plus 10 ₴ per month for each 1 GB of data (the total amount depends on the amount of data stored and the retention period).

Notes:

  • Before restoring, make sure that in other existing hosting accounts there are no sites with the same name, If there will be sites with identical names in the system at the time of restoration, numeric prefixes will be automatically added to the names of such sites in the restored hosting account. If at the moment of restoration there will be sites with identical names in the system, numeric prefixes will be automatically added to the names of such sites in the restored hosting account and you will have to restore them after restoration. rename.
  • Recovering all settings and all content hosting account that was there at the time of its deletion: files, databases, mailboxes and emails in them.
  • A hosting account can be restored via anonymous payment, but provided that the owner of the service didn\'t turn it off for your account.
  1. Open the section "Remote hosting accounts" with a list of hosting accounts that can be restored:
    • "Name" — title hostingaccount.
    • "Deleted to the archives" — date of deletion of the hosting account to the archive.
    • "Days in archive" — how many days the hosting account has been in the archive.
    • "Sites" — list sites , that were in the hosting account at the time of its deletion into the archive.
    • "The volume of sites" — volume of site files.
    • "Databases" — list databases hostingaccount.
    • "DB size" — database volume.
    • "Mail volume" — content volume mailboxes hostingaccount.
    • "Total" — total occupied volume.
    • "Owner" — Who owns the hosting account (you or not you).
    • "Reestablish " — button to restore your hosting account.
  2. In the row of the hosting account you want to restore, click the restore button.
  3. Check out the total cost and click "Pay and activate for 3 days":
  4. Pay automatically generated check any of available ways.
  5. Wait for the recovery to complete (20 minutes to a few hours from the time payment is received).
After recovery automatically starts backup creation all files and databases of the hosting account. We recommend that you do not perform any actions until they are created.

The restored hosting account will be active 3 days. During this period of time, you can either download backups the necessary data, or prolong hosting account in the standard way and continue its operation.

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