2.2.3. Hosting account lifecycle

flowchart LR O([Order]) T["Test
period
(5 days)"] A["Active
(1-36 months)"] D["Deactivated
(30 days)"] AR["In archive
(up to 1 year)"] R["Restored
(3 days)"] DEL[Deleted] style O fill:#e0e0e0,stroke:#000,stroke-width:0px,color:#000 style T fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style A fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style D fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000 style AR fill:#F4A261,stroke:#000,stroke-width:0px,color:#000 style R fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style DEL fill:#E76F51,stroke:#000,stroke-width:0px,color:#fff O==>T==>|Payment|A T-->|Deactivation|D A==>|Deactivation|D AR==>|Permanent
deletion|DEL A==>|Renew|A D==>|Deleting
to archive|AR D-.->|Renew|A AR-.->|Paid
recovery|R R-->|Deactivation|D R-.->|Renew|A

⌛ Duration: 5 days.

Test period activated immediately after order hosting account.

During this period:

If payment for the hosting account is not received before the end of the period, it will be deactivated. You can also delete your hosting account manually — in this case, it will immediately go to archive.

⌛ Duration: 1-36 months.

The hosting account is active and working.

During this period:

  • ✅ You can fully use your hosting account.
  • ✅ Can prolong hosting account.

If the hosting account is not renewed before the end of the paid period, it will be deactivated.

Attention!

It is not possible to suspend your hosting account for any period.

⌛ Duration: 30 days.

This stage begins:

  • After expiration test period.
  • After expiration paid hosting account expiration date.
  • 3 days after restore deleted hosting account.

The hosting account is displayed in the section "Hosting", but doesn’t work.

During this period:

  • ✅ You can download backups.
  • ✅ Can delete from hosting account sites, mailboxes, databases and FTP users.
  • ✅ Can pay hosting account or extend on credit, to resume its operation (renewal on credit is not available for restored hosting accounts).
  • ❌ All hosting account services have been suspended and access to its contents has been blocked (including mailboxes and access to them).

If the hosting account is not renewed before the end of the period, it will go to archive.

⌛ Duration: up to 1 year.

This stage begins:

  • After manually deleting of hosting account.
  • 30 days after deactivation hosting account.
  • 3 days after restore deleted hosting account.

The hosting account is removed from the section "Hosting" and is transferred to the archive server, where it can be stored for up to 1 year (we do not guarantee storage for 1 year, but after a year of storage the hosting account will definitely be deleted).

A deleted hosting account can only be restored. More details in instructions.

Attention!

If the hosting account is not restored within the storage period, it will be permanently deleted.

⌛ Duration: 3 days.

This stage comes after restore deleted hosting account — the hosting account appears in the section "Hosting" and starts working normally.

During this period:

  • ✅ You can fully use your hosting account.
  • ✅ Can prolong hosting account to fully resume its operation.

Attention!

If the restored hosting account is not renewed within 3 days, it will fall back into archive.

The hosting account has been permanently deleted. Resume its operation or restore any data from it is impossible.

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