2.2.7. Change hosting plan

Important points:

  • Tariff can be changed service owner only. Users with delegated access tariff change is not available.
  • When moving from virtual to businesshosting extension of additional services OPcache, Memcache(d), Redis and Sphinx automatically turnsoff, because on business hosting they are included in the price of the tariff.
  • Within 5 days test period and 5 days before the expiration of the hosting account, the tariff can be changed in any direction without restrictions and surcharges, regardless of account type.
  • When changing the tariff, the value of PHP memory_limit is reduced to the maximum in the target rate.
  • The availability of sites during the tariff change depends on the blocking mode in MySQL settings.
  • During the transition for a cheaper rate:
    • Number of sites in the section "My sites" should not exceed the available amount in the new tariff. If there are more sites remove superfluous.
    • Busy disk space should not exceed the available amount of disk space in the new tariff. If more space is used, delete unnecessary files (using filemanager or any FTP client).
  • The tariff can be changed in any direction an unlimited number of times.
  • For hosting accounts expired tariff change depends on the availability of ordered additional services:
    • There are no additional services — the tariff changes in any direction without restrictions.
    • There are additional services — first you need a hosting account extend on credit or pay, and then change the tariff.
  • Tariff changes in any direction instantly and at no extra charge. Only the remaining term of the hosting account is recalculated, depending on the selected tariff.
  • In the presence of prepaid additional services to change the tariff, it is necessary to pay the difference in cost between the current and new tariff in terms of the remaining period. If additional services are not needed, you can disable their extension and change the tariff without additional payment.
  • To switch to a cheaper tariff, contact technical support.
  • To switch to a more expensive tariff, you must pay the difference in cost between the current and new tariff. The invoice for payment is generated automatically. The tariff changes only after receipt of payment.

Attention!

When moving from virtual to businesshosting the hosting account will be transferred to Ukraine or the nearest one available countries.
  1. Open the section "Hosting".
  2. In the block "Hosting account" click on the name of the current tariff:
  3. Under the description of the current tariff, click "Change tariff".
  4. Familiarize yourself with the available tariffs and in the block with the desired tariff, click "Go to":
  5. Confirm the transition with the button "Continue".
  6. If you need to pay the difference in fare to change the fare, pay generated invoice and wait for the payment to arrive.
You can view the history of tariff changes by clicking "History"in the window with information about the current tariff.

If the hosting account is located in Ukraine — will definitely change direct IP address web server but Proxy IP, to which the site domain is directed, may remain the same.

If the hosting account is located in another country — will definitely change direct IP address and the address given in control panels... (The addresses may be the same.)

When moving from virtual to businesshosting settings Memcache(d), Redis and OPcache will remain the same as they were.

When switching from business hosting to virtual hosting, it checks the availability of previously ordered additional services, that have not yet expired:

  • If there are additional services, they begin to operate.
  • If not:
    • Session storage handler session_save_handler switches to storing sessions in files.
    • OPcache is disabled.
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