Procedure for handling complaints
All correspondence to email@example.com will be processed and stored by Hosting.XYZ LTD software system for further processing. Handling, and tracking of abuse reports:
The claim of abuse(report of abuse) should be submitted in proper form and way.
- The claim of abuse has to be sent to firstname.lastname@example.org
Language of the claim should be ukrainian, russian or english.
The report has to contain:
- name of the sender;
- description of abuse and the way of abuse;
- contact information of the sender or contacts of authorized representative;
- documented evidence of violations (court decision, confirmation of copyright, etc.).?
Terms and conditions of claim handling:
- We forward claims and contacts of the complainant to the owner of the resource during the office hours. Also we send recommendations or requirements about how to fix the abuse.
- Well-founded claims with evidence of violations supported by legal documentation monitored and handled not later then in 24 hours from the moment of receipt.
- We provide responses to all claims supported by legal documentation.
- The Company shall not be liable for any failure to process complaints that were not received due to technical reasons.
- We do handling claims of abuse according to our Public offer with our clients, Ukrainian legislation and international laws in force in the territory of Ukraine.