Wiki

The documentation is designed so that you can quickly and easily find answers to your questions without the need to contact technical support. It was created on the basis of daily analysis of our clients' questions and is regularly updated.

 

Beginning of work

1. Account

1.1. Personal data
1.1.1. Account email
1.1.1.1. Account email confirmation
1.1.1.2. Change mail account
1.1.1.3. Receiving notifications to multiple addresses
1.1.2. Account identifier (ID)
1.1.3. Account details
1.1.4. Verification
1.1.5. Accounting mail (for receiving documents)
1.1.6. Phone numbers
1.1.7. Telegram accounts
1.1.8. Login via social networks
1.2. Security
1.2.1. Access recovery
1.2.1.1. Change email and/or disable two-step authentication
1.2.1.2. Resetting account password
1.2.2. 2-step authentication (2FA)
1.2.3. Account protection
1.2.4. Confirmation of unsafe transactions
1.2.5. Change account password
1.2.6. Simultaneous sessions
1.2.7. Authorizations report
1.2.8. What to do if you receive a login email from an unknown IP
1.3. Account types
1.4. Account creation (registration)
1.5. Account login (authentication)
1.6. Ownership transfer
1.7. Access delegation
1.8. Referral program
1.9. Gaining access to hosting registered for the site developer
1.10. Account owner change
1.11. Working with the API
1.12. Can't find service
1.13. Changing the interface language
1.14. List of account services
1.15. Service cancellation
1.16. Deleting an account
1.17. Configuring notifications
1.18. Simultaneous login to multiple accounts
1.19. SSH Keys

2. Hosting

2.1. Hosting account
2.1.1. Hosting order
2.1.2. Business hosting
2.1.3. Plans
2.1.4. Hosting account life cycle
2.1.5. Hosting account name
2.1.6. Switching between hosting accounts
2.1.7. Changing the country where the hosting account is located
2.1.8. Changing the hosting plan
2.1.9. Delegating access to a hosting account
2.1.10. Transfer of hosting rights
2.1.11. Consolidation of hosting accounts
2.1.12. Division of sites by hosting accounts
2.1.13. Deleting a hosting account
2.1.14. Recovering a deleted hosting account
2.2. Additional services
2.2.1. Dedicated IP for hosting
2.2.2. Extra space on NVMe
2.2.3. Memcache(d)
2.2.4. Redis
2.2.5. OPcache
2.2.6. Sphinx
2.2.7. Extra space for mail
2.2.8. Disabling the renewal of additional services
2.2.9. Removing an unpaid order for an additional service
2.3. My sites
2.3.1. Site settings
2.3.1.1. Processing requests to non-existent subdomains
2.3.1.2. Site root directory
2.3.1.3. Aliases
2.3.1.4. Static files
2.3.1.5. Browser static caching
2.3.1.6. Outgoing mail
2.3.1.7. Encoding
2.3.1.8. Setting up a redirect to an address with www or without www
2.3.1.9. Setting up a redirect to HTTP / HTTPS
2.3.1.10. Change the language for error pages and protection against bots
2.3.1.11. Choosing TLS encryption protocol versions
2.3.1.12. IPv6 autoconfiguration
2.3.2. Analytics
2.3.2.1. AWStats statistics
2.3.2.2. Site load
2.3.2.3. IP load
2.3.2.4. URL load
2.3.2.5. Page load
2.3.2.6. Server responses
2.3.3. Adding a site
2.3.4. Subdomain adding
2.3.5. The site is already in service
2.3.6. Change site name
2.3.7. Removing a subdomain
2.3.8. Site delete
2.3.9. Not completely remote site
2.3.10. Site service address
2.3.11. Indicators of Invalid Address Entries
2.3.12. PHP settings
2.3.13. SSL settings
2.3.14. Access limitation
2.3.15. HotLink — file protection
2.3.16. Protection from bots
2.3.17. Installing CMS
2.3.18. Site builder
2.3.19. Site technical check
2.3.20. Site access logs (Access-log)
2.3.21. Site error logs (Error-log)
2.3.23. PHP mail log
2.3.24. Site backups
2.4. Backup
2.4.1. General information about backups
2.4.2. Making a backup
2.4.3. Restoring a backup
2.4.4. Downloading the created backup
2.4.5. Deleting the created backup
2.4.6. FTP access to backups
2.4.7. Backup questions
2.4.8. Create and restore a copy of site files using rsync
2.5. File manager
2.5.1. Description of the file manager
2.5.2. Connection sources
2.5.3. Uploading and downloading files
2.5.4. File search
2.5.5. File editor
2.5.6. Creating, viewing and unpacking an archive
2.5.7. Symbolic links
2.5.8. Changing access rights
2.5.9. Password protection of directories on the site
2.5.10. Database import
2.5.11. View properties
2.6. FTP
2.6.1. FTP Users
2.6.1.1. FTP user list
2.6.1.2. Create FTP user
2.6.1.3. FTP connection details
2.6.1.4. Change FTP user settings
2.6.1.5. Delete FTP user
2.6.1.6. Restricting FTP Access
2.6.2. FTP clients
2.6.2.1. FileZilla
2.6.2.1.1. Problems with FileZilla
2.6.2.1.1.1. Error "Failed to convert command to 8-bit encoding" in FileZilla
2.6.2.1.1.2. "Connection terminated after XX seconds of inactivity" error in FileZilla
2.6.2.1.1.3. Error "EAI_NONAME" in FileZilla
2.6.2.1.2. Installing FileZilla
2.6.2.1.3. Setting up FTP connection in FileZilla
2.6.2.1.4. Configuring SFTP Connection in FileZilla
2.6.2.1.5. Enabling Passive Connection Mode in FileZilla
2.6.2.1.6. Enabling Binary Transfer Mode in FileZilla
2.6.2.1.7. Uploading files to the server using FileZilla
2.6.2.1.8. Editing a file on the server with FileZilla
2.6.2.1.9. Enabling forced UTF-8 for filenames in FileZilla
2.6.2.1.10. Disable encryption in FileZilla
2.6.2.2. Total Commander
2.6.2.2.1. Setting up FTP connection in Total Commander
2.6.2.2.2. Enabling passive connection mode in Total Commander
2.6.2.2.3. Enabling binary data transfer mode in Total Commander
2.6.2.2.4. Enabling forced use of UTF-8 for file names in Total Commander
2.6.2.3. WinSCP
2.6.2.3.1. Configuring FTP Connection in WinSCP
2.6.2.3.2. Configuring an SFTP connection in WinSCP
2.6.2.3.3. Configuring SCP connection in WinSCP
2.6.2.3.4. Configuring Key Authentication in WinSCP
2.6.2.3.5. Enabling forced UTF-8 for filenames in WinSCP
2.6.2.3.6. Show hidden files in WinSCP
2.6.2.4. FTP connection using Windows
2.6.3. FTP problems
2.6.3.1. Error 530 Login incorrect
2.6.3.2. Error 530 User denied by access rules
2.6.3.3. The deleted directory appears again
2.6.3.4. Error 550 Permission denied
2.6.4. IDE and code editors
2.6.4.1. Setting up FTP and SFTP connection in PhpStorm
2.6.4.2. Configuring FTP and SFTP Connection in VS Code
2.6.5. FTP connection
2.6.6. FTP logs
2.6.7. Temporary FTP access to a specific directory
2.6.8. Hosting a file and getting a link to it
2.6.9. Hidden system directories
2.6.10. Basic FTP commands
2.6.11. Tmp directory
2.7. MySQL
2.7.1. Database
2.7.1.1. Database creation
2.7.1.2. Creating a database user
2.7.1.3. Data to connect to the database
2.7.1.4. Changing the password of a database user
2.7.1.5. Restricting Access to MySQL
2.7.1.6. Database import via control panel
2.7.1.7. Database export via control panel
2.7.1.8. Optimizing database tables
2.7.1.9. Cleaning up the database
2.7.1.10. Removing a database user
2.7.1.11. Removing a database
2.7.1.12. Changing database user privileges
2.7.1.13. Disabling 2-step authentication in phpMyAdmin
2.7.1.14. Force completion of all database queries
2.7.2. MySQL clients
2.7.2.1. phpMyAdmin
2.7.2.1.1. PhpMyAdmin problems
2.7.2.1.1.1. Error 1046 Database not selected
2.7.2.1.1.2. Import hangs and after a while fails with error 405
2.7.2.1.1.3. This table does not contain a unique column
2.7.2.1.2. PhpMyAdmin login
2.7.2.1.3. Executing SQL query in phpMyAdmin
2.7.2.1.4. Database import via phpMyAdmin
2.7.2.1.5. Database export via phpMyAdmin
2.7.2.1.6. PhpMyAdmin questions
2.7.2.1.7. Exporting individual database tables via phpMyAdmin
2.7.2.1.8. Killing processes with phpMyAdmin
2.7.2.1.9. Searching database content with phpMyAdmin
2.7.2.1.10. Disabling 2-step authentication in phpMyAdmin
2.7.2.2. HeidiSQL (Windows)
2.7.2.2.1. Setting up a database connection in HeidiSQL
2.7.2.2.2. Database import via HeidiSQL
2.7.2.2.3. Killing processes with HeidiSQL
2.7.2.3. DBeaver
2.7.2.4. Sequel Pro (macOS)
2.7.2.4.1. Configuring database connection in Sequel Pro
2.7.2.4.2. Database import via Sequel Pro
2.7.2.5. DataGrip
2.7.3. Database problems
2.7.3.1. Invalid encoding when outputting data from the database
2.7.3.2. Error 1153 Got a packet bigger than 'max_allowed_packet' bytes
2.7.3.3. Error connecting to database
2.7.3.4. Max_user_connections error
2.7.3.5. Large database size
2.7.4. Connecting the site to the database
2.7.5. Database import
2.7.6. Database export
2.7.7. Temporary access to a specific database
2.7.8. Slow queries
2.7.9. Database optimization
2.7.10. Optimizing database queries
2.7.11. MySQL server configuration
2.7.12. External connections to MySQL
2.7.13. MySQL server load
2.7.14. Storage types and changing them
2.7.15. MySQL version change
2.7.16. What is INFORMATION_SCHEMA
2.8. PHP
2.8.1. Scripts
2.8.1.1. Script for viewing information about the current PHP configuration (phpinfo)
2.8.1.2. Outgoing ports check script
2.8.1.3. Converting storage of all tables
2.8.1.4. Memcache test (d)
2.8.1.5. Redis test
2.8.1.6. Removing old emails from the mailbox
2.8.2. Possible problems
2.8.2.1. Instead of the results of PHP-scripts in the browser, their content is displayed
2.8.2.2. Error "Fatal error: require * (): Failed opening required"
2.8.2.3. Error "open_basedir restriction in effect"
2.8.3. Composer
2.8.3.1. Installing Composer
2.8.3.2. Working with Composer
2.8.4. Third party software
2.8.4.1. PHPMemcacheAdmin
2.8.4.2. Opcache GUI
2.8.4.3. PHPRedisAdmin
2.8.5. Changing the PHP version for the site
2.8.6. Changing the PHP version for the console
2.8.7. memory_limit
2.8.8. max_execution_time
2.8.9. Zend Encoder
2.8.10. ionCube
2.8.11. auto_prepend_file
2.8.12. mail.add_x_header
2.8.13. Outputting and logging PHP errors
2.8.14. Maximum upload data size
2.8.15. Session lifetime
2.8.16. Session storage handler
2.8.17. Turbo Boost
2.8.18. Working with mongodb
2.8.19. open_basedir
2.8.20. PHP mail function
2.8.21. Determining visitor country in PHP
2.8.22. Disabling PHP functions
2.8.23. Working with MSSQL
2.8.24. PHP extensions
2.9. SSL
2.9.1. Installing an SSL Certificate
2.9.1.1. Free Let's Encrypt Certificate
2.9.1.2. Certificate issued by a certification authority
2.9.1.3. Self-signed certificate
2.9.1.4. Installing SSL from Cloudflare
2.9.2. SSL problems
2.9.2.1. Notification of the need to direct the domain to the IP of the hosting account
2.9.2.2. The password for the private key is incorrect
2.9.2.3. The specified key is not valid for the certificate
2.9.2.4. Mixed content
2.9.2.5. Let's Encrypt certificate issue on older devices
2.9.3. Setting up a redirect to HTTP / HTTPS
2.9.4. Viewing SSL Certificate Information
2.9.5. Generating CSR
2.9.6. SSL certificate format
2.9.7. Paid SSL Certificates
2.9.8. Block HTTP file uploads in Chrome
2.10. SSH
2.10.1. Problems with SSH
2.10.1.1. Network is unreachable
2.10.1.2. Too many authentication failures
2.10.1.3. REMOTE HOST IDENTIFICATION HAS CHANGED
2.10.1.4. POSSIBLE DNS SPOOFING
2.10.1.5. Broken pipe on macOS
2.10.1.6. Bash settings are not saved
2.10.2. SSH connection details
2.10.3. SSH connection
2.10.4. Restricting SSH Access
2.10.5. Changing PHP version in the console
2.10.6. Search for files and directories through the console
2.10.7. Database import via console
2.10.8. Database export via console
2.10.9. SSH key authentication
2.10.10. Working with Git
2.10.11. Symbolic links
2.10.12. File name encoding conversion
2.10.13. Setting up the display of the Cyrillic alphabet in console editors (nano, vim)
2.10.14. Force termination of processes
2.10.15. Running scripts requiring ionCube, Zend Encoder, Memcache (d) or Redis
2.10.16. Useful console features
2.10.17. Create and restore a copy of site files using rsync
2.10.18. Linux configuration
2.10.19. Analyzing disk space with ncdu
2.10.20. Creating, viewing, testing and unpacking an archive
2.11. cron
2.11.1. Problems with cron
2.11.1.1. Concurrent script execution blocked
2.11.1.2. The reports do not reach the recipient
2.11.2. Adding a cron task
2.11.3. Cron job reports
2.11.4. Cron log
2.11.5. Cron limitations
2.11.6. Running a script via wget
2.11.7. Passing parameters to the running script
2.11.8. Cron working directory
2.11.9. Automatic directory cleaning
2.11.10. Non-standard cron tasks
2.12. .htaccess
2.12.1. Unsupported options
2.12.2. Directives do not work
2.12.3. Redirects
2.12.4. Features of the redirect when using a dedicated IP
2.12.5. Restricting access to files and directories using login and password
2.12.6. IP Access Restriction
2.12.7. Restricting access by User-Agent
2.12.8. Customizing the delivery of your 404 error page
2.12.9. Determining the country of the visitor
2.12.10. Configuring HSTS
2.12.11. Regular expressions
2.12.12. Overriding the default page
2.13. CMS
2.13.1. WordPress
2.13.1.1. Problems with WordPress
2.13.1.1.1. Infinite redirect
2.13.1.1.2. No connection with WordPress.org
2.13.1.1.3. White screen
2.13.1.1.4. HTTP Error
2.13.1.1.5. Mixed content
2.13.1.1.6. Unable to create directory when uploading media file
2.13.1.1.7. 404 error on all pages except the main page
2.13.1.1.8. Infecting WordPress theme functions.php file
2.13.1.1.9. Increased load from wp-cron.php
2.13.1.1.10. The file type is invalid for security reasons
2.13.1.1.11. Popular plugin vulnerabilities
2.13.1.1.12. Image processing failed
2.13.1.2. Plugins
2.13.1.2.1. Updating plugins
2.13.1.2.2. Disabling plugins in WordPress
2.13.1.2.3. Setting up Memcached in WordPress
2.13.1.2.4. Installing WP-CLI
2.13.1.2.5. Setting up Redis in WordPress
2.13.1.2.6. Setting up LiteSpeed Cache in WordPress
2.13.1.2.7. Setting up mail in WordPress
2.13.1.2.8. Updating WordPress engine files
2.13.1.3. Installing WordPress
2.13.1.4. WordPress config file
2.13.1.5. Setting up a database connection in WordPress
2.13.1.6. WordPress admin panel
2.13.1.7. Change admin password in WordPress
2.13.1.8. Change site url in WordPress
2.13.1.9. Setting up HTTPS in WordPress
2.13.1.10. Setting up WordPress to work at a URL without www
2.13.1.11. Setting up WordPress to work at a service address (no domain)
2.13.1.12. Standard .htaccess for WordPress
2.13.1.13. Setting up WordPress
2.13.1.14. Clearing the cache in WordPress
2.13.1.15. Changing theme in Wordpress via database
2.13.1.16. Enabling Debug Mode in WordPress
2.13.1.17. Setting up multisite in WordPress
2.13.1.18. Protecting your WordPress site from hacking
2.13.1.19. Setting up a 404 page in WordPress
2.13.1.20. Migrate WordPress
2.13.1.21. Disable Thumbnail Generation
2.13.2. Joomla!
2.13.2.1. Problems while working with Joomla!
2.13.2.1.1. ERR_CONTENT_DECODING_FAILED error
2.13.2.2. Installing Joomla!
2.13.2.3. The Joomla! Config file
2.13.2.4. Setting up a database connection in Joomla!
2.13.2.5. Joomla! Admin Panel
2.13.2.6. Changing the admin password in Joomla!
2.13.2.7. Setting up HTTPS in Joomla!
2.13.2.8. Setting up Memcached in Joomla!
2.13.2.9. Standard .htaccess for Joomla!
2.13.2.10. Clearing the cache in Joomla!
2.13.2.11. Enabling Debug Mode in Joomla!
2.13.2.12. Localizing Joomla!
2.13.2.13. Migrating Joomla!
2.13.2.14. Setting up mail in Joomla!
2.13.2.15. Changing the Database Driver in Joomla!
2.13.2.16. Disable Contact Form in Joomla!
2.13.2.17. Setting up a 404 page in Joomla!
2.13.2.18. Configuring Redis in Joomla!
2.13.2.19. Setting up LiteSpeed Cache in Joomla!
2.13.3. Bitrix
2.13.3.1. Installing Bitrix
2.13.3.2. Setting up a connection to a database in Bitrix
2.13.3.3. Setting up Memcache in Bitrix
2.13.3.4. Standard .htaccess for Bitrix
2.13.3.5. Setting up mail in Bitrix
2.13.3.6. Changing the database driver in Bitrix
2.13.3.7. Setting up a 404 page in Bitrix
2.13.3.8. Problems when working with Bitrix
2.13.3.9. Website transfer to Bitrix
2.13.4. OpenCart
2.13.4.1. Problems with OpenCart
2.13.4.1.1. Mixed content
2.13.4.1.2. ERR_CONTENT_DECODING_FAILED error
2.13.4.1.3. 403 error when opening XML file
2.13.4.1.4. Icons are not displayed in OpenCart
2.13.4.1.5. Additional HTTPS setup in OpenCart 2.2
2.13.4.1.6. Updating the admin panel upon login
2.13.4.1.7. RCPT error TO not accepted from server
2.13.4.2. Installing OpenCart
2.13.4.3. OpenCart config files
2.13.4.4. Setting up a database connection in OpenCart
2.13.4.5. OpenCart admin panel
2.13.4.6. Change admin password in OpenCart
2.13.4.7. Change site url in OpenCart
2.13.4.8. Setting up HTTPS in OpenCart
2.13.4.9. Memcache (d) setup in OpenCart
2.13.4.10. Standard .htaccess for OpenCart
2.13.4.11. Clearing the cache in OpenCart
2.13.4.12. Generic OpenCart config files
2.13.4.13. OpenCart localization
2.13.4.14. Enabling CNC in OpenCart
2.13.4.15. Installing extensions via FTP in OpenCart
2.13.4.16. Setting up mail in OpenCart
2.13.4.17. Changing the DB driver in OpenCart
2.13.4.18. Setting up a 404 page in OpenCart
2.13.4.19. Configuring Redis in OpenCart
2.13.4.20. Disable counting products in categories in OpenCart
2.13.4.21. Setting up LiteSpeed Cache in OpenCart
2.13.4.22. Transfer OpenСart
2.13.4.23. Logging errors in OpenCart
2.13.4.24. Moving the storage directory outside of the OpenCart root directory
2.13.5. Drupal
2.13.5.1. Drupal problems
2.13.5.1.1. Images are not displayed in Drupal
2.13.5.2. Installing Drupal
2.13.5.3. Drupal config file
2.13.5.4. Setting up a database connection in Drupal
2.13.5.5. Changing admin password in Drupal
2.13.5.6. Setting up Memcache in Drupal
2.13.5.7. Configuring Redis in Drupal
2.13.5.8. Installing Drush
2.13.5.9. Changing the database driver in Drupal
2.13.5.10. Enabling Clean URLs in Drupal 5 and 6
2.13.5.11. Setting up LiteSpeed Cache in Drupal 8
2.13.5.12. Enabling Debug Mode in Drupal
2.13.6. MODX
2.13.6.1. Installing MODX
2.13.6.2. Setting up a database connection in MODX
2.13.6.3. Standard .htaccess for MODX
2.13.6.4. Changing the DB driver in MODX
2.13.6.5. Clearing cache in MODX
2.13.6.6. Customizing the 404 page in MODX
2.13.6.6. MODX transfer
2.13.6.7. Moving the core directory outside the MODX root directory
2.13.7. Webasyst
2.13.7.1. Installing Webasyst
2.13.7.2. Setting up a database connection in Webasyst
2.13.7.3. Standard .htaccess for Webasyst
2.13.7.4. Clearing cache in Webasyst
2.13.7.5. Setting up mail in Webasyst
2.13.7.6. Setting up a 404 page in Webasyst
2.13.7.7. Setting up Memcached in Webasyst
2.13.8. PrestaShop
2.13.8.1. Installing PrestaShop
2.13.8.2. PrestaShop config file
2.13.8.3. Setting up database connection in PrestaShop
2.13.8.4. PrestaShop admin panel
2.13.8.5. Changing admin password in PrestaShop
2.13.8.6. Change site url in PrestaShop
2.13.8.7. Setting up HTTPS in PrestaShop
2.13.8.8. Memcached setup in PrestaShop
2.13.8.9. Standard .htaccess for PrestaShop
2.13.8.10. Clearing Smarty Cache in PrestaShop
2.13.8.11. Enabling debug mode in PrestaShop
2.13.8.12. Mail setup in PrestaShop
2.13.8.13. Setting up a 404 page in PrestaShop
2.13.8.14. PrestaShop update
2.13.9. Magento
2.13.9.1. Magento 2.3.6 installation
2.13.9.2. Setting up database connection in Magento
2.13.9.3. Magento admin panel
2.13.9.5. Clearing the cache in Magento
2.13.9.6. Mail setup in Magento
2.13.9.7. Setting up a 404 page in Magento
2.13.9.8. Setting up Redis in Magento
2.13.14.4. Standard .htaccess for Magento 2.3
2.13.10. Other CMS
2.13.10.1. DataLife Engine (DLE)
2.13.10.1.1. Setting up a database connection in DLE
2.13.10.1.2. Setting up Memcache (d) in DLE
2.13.10.2. ImageCMS
2.13.10.2.1. Setting up a database connection in ImageCMS
2.13.10.3. ShopCMS
2.13.10.3.1. Setting up a database connection in ShopCMS
2.13.10.4. PHPShop
2.13.10.4.1. Setting up a database connection in PHPShop
2.13.10.5. Simple Machines Forum (SMF)
2.13.10.5.1. Setting up Memcache in SMF
2.13.10.6. Moodle
2.3.10.6.1. Installing Moodle
2.3.10.6.2. Moodle localization
2.13.10.7. Open Journal System
2.13.10.7.1. Installing Open Journal Systems (OJS)
2.13.10.8. Moguta
2.13.10.8.1. Memcache (d) setup in Moguta
2.13.10.9. Shop-Script
2.13.10.9.1. Setting up a database connection in Shop-Script
2.13.10.10. October
2.13.10.10.1. Installing October
2.13.10.10.2. Setting up a database connection in October
2.13.10.10.3. October admin panel
2.13.10.11. DokuWiki
2.13.10.11.1. Installing DokuWiki
2.13.10.12. MediaWiki
2.13.10.12.1. Installing MediaWiki
2.13.10.13. phpBB
2.13.10.13.1. PhpBB admin panel
2.13.10.14. Evolution
2.13.10.14.1. Evolution admin panel
2.13.11. Automatic CMS installation
2.14. Frameworks
2.14.1. Symfony
2.14.1.1. Installing Symfony
2.14.1.2. Transferring Symfony to Hosting
2.14.1.3. Setting up a database connection in Symfony
2.14.2. Laravel
2.14.2.1. Installing Laravel
2.14.2.2. Migrating Laravel to hosting
2.14.2.3. Setting up a database connection in Laravel
2.14.2.4. Clearing Laravel System Cache
2.14.2.5. Artisan Utility
2.14.2.6. Setting up Redis in Laravel
2.14.3. Yii
2.14.3.1. Installing Yii
2.14.3.2. Setting up database connection in Yii
2.14.4. Yii 2
2.14.4.1. Installing Yii 2
2.14.4.2. Migrating Yii 2 to Hosting
2.14.4.3. Setting up a database connection in Yii 2
2.14.5. Phalcon
2.14.5.1. Enabling Phalcon
2.14.5.2. Installing Phalcon Devtools
2.14.6. CodeIgniter
2.14.6.1. Installing CodeIgniter
2.15. Hosting IPs
2.15.1. Current IP addresses
2.15.2. Direct IP Addresses
2.15.3. Correct identification of the country by IP address
2.15.4. What to do if you receive a notification about the change of IP address
2.16. Disk space
2.16.1. FAQ
2.16.1.1. Files on the hosting weigh more than on the device
2.16.2. Detailed information on disk space
2.16.3. Disk space analysis
2.16.4. Ways to Increase Disk Space
2.17. Site transfer
2.17.1. Problems transferring a site
2.17.1.1. Interactive elements stopped working on the site after migration
2.17.2. Website transfer to hosting
2.17.3. Automatic site transfer between hosting accounts
2.17.4. Manual website transfer between hosting accounts
2.17.5. Moving a site between accounts
2.17.6. Moving a site from a subdomain to the main domain
2.17.7. Moving a site from the main domain to a subdomain
2.17.8. Creating a copy of a site on another domain or subdomain
2.17.9. Website transfer from hosting
2.18. Security
2.18.1. Antivirus
2.18.2. Hacking protection recommendations
2.18.3. IP blocking
2.18.4. The site is blocked by the browser as containing dangerous software
2.18.5. Virus cleaning
2.18.6. The site was copied by hackers
2.18.7. PHP Antimalware Scanner
2.18.8. Security headers
2.19. Optimization
2.19.1. Site optimization settings (PageSpeed)
2.19.2. Server response time (TTFB)
2.19.3. Site optimization
2.19.4. Database optimization
2.19.5. Optimizing database queries
2.19.6. Optimizing images
2.20. Errors on the site
2.20.1. Error 403 Forbidden
2.20.2. 404 Not Found error
2.20.3. Error 405 Not Allowed
2.20.4. Error 424 (blocked by security rules)
2.20.5. Error 500 Internal Server Error
2.20.6. Error 503 Service Temporarily Unavailable
2.20.7. Error 508 Resource Limit Is Reached
2.20.8. Fatal error: Allowed memory size
2.20.9. No input file specified error
2.20.10. Service not configured error
2.20.11. A white page is displayed instead of the site
2.20.12. Slow website loading
2.20.13. Images with Cyrillic characters in the title are not displayed
2.20.14. JavaScript is not working or images are not displayed
2.20.15. PHP code doesn't work in HTML files or download.php file is downloaded instead of opening site
2.20.16. CORS Errors and Cross-Site AJAX Issues
2.20.17. Perl or Python script does not work
2.20.18. Authorization via 401 header does not work
2.20.19. Server does not return Last-Modified HTTP header
2.20.20. Watermark overlay issues
2.20.21. The Sape code is not displayed on the main page
2.20.22. ERR_SPDY_PROTOCOL_ERROR error
2.20.23. Python script does not output Cyrillic
2.20.24. The site is not configured on the server
2.21. DDoS
2.21.1. DDoS protection
2.21.2. Cloudflare
2.21.3. DDoS-GUARD
2.21.4. IP blocking check and unblocking
2.22. Diagnosing problems
2.22.1. ping
2.22.2. tracert/traceroute
2.22.3. telnet
2.22.4. Website availability check
2.22.5. Windows command line
2.22.6. MacOS terminal
2.22.7. tcproute/tcptraceroute
2.22.8. NetCat
2.23. Hosting configuration
2.23.1. Libraries and utilities
2.23.1.1. List of libraries and utilities
2.23.1.2. The wkhtmltopdf and wkhtmltoimage utilities
2.23.1.3. Installing Python Libraries
2.23.1.4. Redis-cli utility
2.23.2. Supported technologies
2.23.3. Gzip and brotli compression
2.23.4. HTTP / 2 and Server Push
2.23.5. PEAR
2.23.6. ImageMagick
2.23.7. Python
2.23.8. Perl
2.23.9. PHP extensions
2.23.10 Apache Modules
2.23.11. OpenLiteSpeed
2.23.12. PHP-FPM
2.23.13. Node.js
2.23.13. SQLite
2.24. Mail
2.24.1. Mailboxes
2.24.1.1. Create mailbox
2.24.1.2. Data for connecting to a mailbox
2.24.1.3. Change mailbox settings
2.24.1.4. Changing the mailbox password
2.24.1.5. Setting the antispam level
2.24.1.6. Setting up a redirect
2.24.1.7. Setting up an answering machine
2.24.1.8. Configuring incoming mail processing for non-existent addresses
2.24.1.9. Sending emails indicating other users
2.24.1.10. Deleting mailboxes
2.24.2. Mail clients
2.24.2.1. WebMail
2.24.2.1.1. WebMail Filters
2.24.2.1.1.1. Configuring Filters in WebMail
2.24.2.1.1.2. Moving letters to a specific folder
2.24.2.1.1.3. File filtering
2.24.2.1.1.4. "Disconnecting" a mailbox
2.24.2.1.1.5. Description of WebMail filters
2.24.2.1.2. Problems with WebMail
2.24.2.1.2.1. Unsuccessful login attempt
2.24.2.1.3. Login to WebMail
2.24.2.1.4. Changing the encoding of displaying letters in WebMail
2.24.2.1.5. Create a new folder in a mailbox
2.24.2.1.6. Encrypting emails in WebMail
2.24.2.1.7. Import / Export Contacts to WebMail
2.24.2.1.8. WebMail design
2.24.2.1.9. Distribution groups
2.24.2.1.10. Viewing email headers in WebMail
2.24.2.1.11. Deleting emails in WebMail
2.24.2.1.12. Search for emails in WebMail
2.24.2.1.13. Setting up a signature in WebMail
2.24.2.1.14. Configuring CalDAV Calendar Synchronization in WebMail
2.24.2.2. Thunderbird
2.24.2.2.1. Configuring Thunderbird Mail Client
2.24.2.2.2. Viewing email headers in Thunderbird
2.24.2.2.3. Configuring Thunderbird Authentication Correctly
2.24.2.2.4. Change mailbox password in Thunderbird
2.24.2.2.5. Configuring Calendar Synchronization in Thunderbird (CalDAV)
2.24.2.2.6. Thunderbird auto-configuration
2.24.2.2.7. Deleting old emails with Thunderbird
2.24.2.3. Outlook
2.24.2.3.1. Outlook problems
2.24.2.3.1.1. Sent messages are not synchronized with the server
2.24.2.3.1.2. Bad recipient address syntax error
2.24.2.3.2. Configuring Outlook 2007 Mail Client
2.24.2.3.3. Configuring Outlook 2010 Email Client
2.24.2.3.4. Configuring Outlook 2013 email client
2.24.2.3.5. Configuring Outlook 2016 email client
2.24.2.3.6. Configuring Outlook 2019 email client
2.24.2.3.7. Configuring the Outlook Express mail client
2.24.2.3.8. Outlook sync over IMAP
2.24.2.3.9. View email headers in Outlook 2019
2.24.2.3.10. Automatically delete old emails in Outlook
2.24.2.3.11. Correct Authentication Setting in Outlook 2013-2019
2.24.2.3.12. Configuring Outlook 2016 email client (macOS)
2.24.2.3.13. Set up Outlook 2019 email client (macOS)
2.24.2.3.14. Configuring Outlook Mail Client (Android)
2.24.2.3.15. Configure Outlook 2013 Calendar Synchronization (CalDAV)
2.24.2.4. The Bat!
2.24.2.4.1. Problems when working with The Bat!
2.24.2.4.1.1. The "Unknown CA certificate" error in The Bat!
2.24.2.4.2. Configuring The Bat!
2.24.2.4.3. Viewing email headers in The Bat!
2.24.2.4.4. Correct configuration of authentication in The Bat!
2.24.2.5. Gmail (Android/iOS)
2.24.2.5.1. Setting up Gmail mail client (Android / iOS)
2.24.2.5.2. Checking Incoming and Outgoing Mail Settings in Gmail (Android / iOS)
2.24.2.6. Mail (iOS)
2.24.2.6.1. Problems with the Mail app (iOS)
2.24.2.6.1.1. Error "The server rejected the recipient because it does not allow relaying"
2.24.2.6.1.2. SMTP Server Not Responding Error
2.24.2.6.2. Setting up the Mail client (iOS)
2.24.2.7. Mail (macOS)
2.24.2.7.1. Configuring the Mail client (macOS)
2.24.2.7.2. Configuring the correct authentication in the Mail app (macOS)
2.24.2.8. Mail (Windows 10)
2.24.2.8.1. Configuring the Mail client (Windows 10)
2.24.2.9. Spark
2.24.2.9.1. Configuring Spark Mail Client (Android / iOS)
2.24.2.10. Mailbird
2.24.2.10.11. Setting up Mailbird mail client
2.24.2.11. Other email clients
2.24.2.11.1. Configuring the Opera Mail mail client
2.24.2.11.2. Setting up calendar synchronization in EmClient (CalDAV)
2.24.2.11.3. Configuring the Evolution mail client (Linux)
2.24.2.11.4. Configuring the Claws Mail mail client
2.24.2.11.5. Configuring the Mailspring email client
2.24.2.11.6. RainLoop Web Client
2.24.2.11.7. Configuring the Vivaldi Mail mail client
2.24.2.11.8. Configuring the mail client K-9 Mail (Android)
2.24.2.12. Viewing email headers
2.24.2.12.1. Viewing email headers in WebMail
2.24.2.12.2. Viewing email headers in Thunderbird
2.24.2.12.3. View email headers in Outlook 2019
2.24.2.12.4. Viewing email headers in The Bat!
2.24.2.12.5. View email headers in Gmail
2.24.2.12.6. Viewing message headers in Mail.ru Mail
2.24.2.12.7. Viewing message headers in Yandex.Mail
2.24.2.13. Configuring the Gmail mail collector
2.24.2.14. Configuring the Yandex.Mail mail collector
2.24.2.15. Correct configuration of authentication in mail clients
2.24.3. Problems with mail
2.24.3.1. Unable to connect to mail.adm.tools
2.24.3.2. ISP is blocking port 25
2.24.3.3. Error "450 4.7.1 Error: too many recipients from IP"
2.24.3.4. Error "550 5.7.1 This message was blocked because its content presents a potential security issue"
2.24.3.5. Disappearance of letters from the mailbox
2.24.3.6. PHP mail function call error
2.24.3.7. Error "553 5.7.1 Sender address rejected: not owned by user"
2.24.3.8. Error "Maximum number of connections from user + IP exceeded"
2.24.3.9. Letters from oneself
2.24.3.10. Phishing emails
2.24.4. Mail logs
2.24.4.1. Mail log from web server
2.24.4.2. PHP mail log
2.24.4.3. Log of authorizations in the mailbox
2.24.4.4. Log of rejected emails
2.24.4.5. Log of unsent messages
2.24.5. SPF, DKIM, DMARC
2.24.5.1. SPF setting
2.24.5.2. DKIM setup
2.24.5.3. Configuring DMARC
2.24.6. Mail transfer
2.24.6.1. Moving mailboxes
2.24.6.2. Mail import
2.24.6.3. Export mail
2.24.7. Mail limits
2.24.7.1. Mail sending limits
2.24.7.2. Stored mail limits
2.24.7.3. Mail server limits for each client IP address
2.24.7.4. Maximum letter size
2.24.8. Cleaning your mailbox
2.24.9. Correct sending mail from the site
2.24.10. Checking the work of outgoing mail via PHP mail
2.24.11. Checking the operation of outgoing mail via SMTP
2.24.12. How to avoid spam emails
2.24.13. Spamming
2.24.14. Mail whitelist
2.24.15. Mail blacklist
2.24.16. Mail backup
2.24.17. Dead.letter file
2.24.18. Setting an avatar in email services
2.24.19. Domain mail on third-party services
2.24.20. CalDAV Calendar Sync
2.25. Logs
2.25.1. List of available logs
2.25.2. Analysis of logs in Apache Log Viewer
2.25.3. Analysis of logs in GoAccess
2.25.4. Analysis of logs with console commands
2.26. Load
2.26.1. Server resource consumption graphs
2.26.2. Web server load
2.26.3. MySQL server load
2.26.4. Site load
2.26.5. Excess consumption of processor minutes
2.26.6. Analysis of the causes of high resource consumption
2.26.7. Standard load reduction methods
2.27. Other
2.27.1. Telegram bot
2.28. Beginning of work
2.29. Access data for hosting services
2.30. Restricting access to the site
2.31. Outgoing connections
2.32. Caching
2.33. Restoring access rights to files and directories
2.34. Blocking and unblocking bots
2.35. Server status
2.36. Editing hosts
2.37. robots.txt
2.38. Limiting indexing frequency
2.39. Clearing the cache in browsers
2.40. Opening the developer console
2.41. Turn on incognito mode in browsers
2.42. How to take a screenshot
2.43. Sitemap sitemap.xml

3. Domains

3.1. Domain management
3.1.1. Domain settings (DNS)
3.1.1.1. Adding a DNS record
3.1.1.2. Changing the DNS record
3.1.1.3. Deleting a DNS Record
3.1.1.4. Setting default DNS records
3.1.1.5. Importing DNS records
3.1.1.6. Address record mismatch notification
3.1.1.7. Saving and restoring DNS records from a file
3.1.2. Name servers (NS)
3.1.2.1. Our NS
3.1.2.2. Current NS
3.1.2.3. Installing our NS
3.1.2.4. Installing third-party NS
3.1.2.5. Subsidiary NS
3.1.3. MX records
3.1.3.1. Our MX record
3.1.3.2. Setting up our MX record
3.1.3.3. Installing third-party MX records
3.1.3.4. Setting our MX record for a subdomain
3.1.4. Domain direction
3.1.4.1. Referral to our hosting for a domain not registered with us
3.1.4.2. Referral of the domain registered with us to third-party hosting
3.1.4.3. Domain directing to VPS or dedicated server
3.1.4.4. Referral subdomain to third party hosting
3.1.4.5. Direct domain to hosting account
3.1.4.6. Directing the subdomain to third-party NS
3.1.4.7. Forwarding Domain to IP with Port or Directory
3.1.5. Types of DNS records
3.1.5.1. A
3.1.5.2. AAAA
3.1.5.3. CNAME
3.1.5.4. MX
3.1.5.5. TXT
3.1.5.6. ALIAS
3.1.5.7. CAA
3.1.5.8. SRV
3.1.5.9. PTR
3.1.5.10. Wildcard entry (*)
3.1.6. Add domain
3.1.7. Domain is already being served
3.1.8. Domain renewal
3.1.9. Domain Access Delegation
3.1.10. Web redirect
3.1.11. Mail redirect
3.1.12. Parking page
3.1.13. Domain presets
3.1.14. SPF, DKIM, DMARC
3.1.15. DNSSEC
3.1.16. TTL
3.1.17. Domain deletion
3.2. Domain registration
3.2.1. Domain order and registration
3.2.2. New orders for domain registration
3.2.3. .RU and .SU domain registration
3.2.4. International domain registration rules
3.2.5. .UA domain registration rules
3.2.6. Registration rules for IDN domains in Ukrainian zones
3.2.7. Premium domains
3.2.8. Domain registration terms
3.2.9. Cancellation due to name error
3.2.10. Free domains
3.2.11. Domain pre-order
3.2.12. Domain registration via Telegram
3.2.13. Mirrored domains
3.3. Domain contacts
3.3.1. Change domain contacts
3.3.1.1. Change of contacts of international domains .COM, .NET, .ORG, .BIZ, .INFO, .XYZ, .CLUB, .LIFE, .AUDIO, etc.
3.3.1.2. Change of contacts of Ukrainian domains
3.3.1.3. Change of contacts for .BIZ.UA and .CO.UA domains
3.3.1.4. Change of contacts for .CRIMEA.UA, .YALTA.UA and .SEBASTOPOL.UA domains
3.3.1.5. Change of contacts of domains .УКР
3.3.1.6. Changing contacts of .UA domains
3.3.2. Publishing data to WHOIS
3.4. Domain transfer
3.4.1. Ownership transfer of domain (all zones except .UA, .RU, .SU)
3.4.2. Transfer of authority to manage the .UA domain
3.4.3. Ownership transfer of .RU and .SU domains
3.5. Domain transfer
3.5.1. Domain transfer to us
3.5.1.1. Transfer of international and thematic domains .COM, .NET, .ORG, .BIZ, .INFO, .XYZ, .CLUB, .LIFE, .AUDIO, etc.
3.5.1.2. Transfer of domains .UA, .COM.UA, .ORG.UA, IN.UA and a number of regional domains of the 2nd level
3.5.1.3. Transfer of .NET.UA domains and a number of regional domains of the 2nd level
3.5.1.4. Transfer of .CRIMEA.UA, .YALTA.UA and .SEBASTOPOL.UA domains
3.5.1.5. .DP.UA Domain Transfer
3.5.1.6. Transfer of domains .УКР
3.5.1.7. Duration of transfer
3.5.1.8. General questions about transfer and transfer codes (Auth-Code / AuthInfo)
3.5.2. Domain transfer from us
3.5.2.1. Domain transfer to another registrar
3.5.2.2. Obtaining a transfer code (AuthInfo / Auth-Code)
3.5.2.3. Setting a transfer lock
3.5.2.4. Transfer of .RU domain to direct service at REG.RU
3.6. Third party services
3.6.1. Connecting a Domain to Wix
3.6.2. Domain connection to Tilda
3.6.3. Connect domain to Google Sites
3.6.4. Connecting your domain to Blogger
3.6.5. Domain connection to LP Platform
3.6.6. Domain verification in Google Sites
3.6.7. Domain Verification and Gmail Activation in Google Workspace (G Suite)
3.6.8. Domain confirmation in Yandex.Connect
3.6.9. Domain confirmation in Yandex.Webmaster
3.6.10. Domain Verification in Facebook Business
3.6.11. Domain verification in Google Search Console
3.6.12. Domain validation in Azure Active Directory
3.6.13. Domain Verification in Bing Webmaster
3.6.14. Domain setup for SendPulse
3.6.15. Setting up a domain for Zoho Mail
3.6.16. Configuring a domain for Yandex.Connect mail
3.6.17. Setting up a domain for mail VK WorkMail (formerly Mail.Ru for business)
3.6.18. Domain setting for Bitrix24
3.6.19. Setting up a domain for eSputnik
3.6.20. Domain connection to Shopify
3.6.21. Domain connection to LPgenerator
3.6.22. Domain connection to GetCourse
3.6.23. Domain setup for Marquiz
3.7. Domain problems
3.7.1. Error "NXDOMAIN"
3.7.2. Error "ERR_NAME_NOT_RESOLVED"
3.8. Beginning of work
3.9. Domain life cycle
3.10. redemptionPeriod and domain deletion periods
3.11. Domain paid for, but not working
3.12. DNS error
3.13. Flushing the DNS cache
3.14. Installing public DNS Cloudflare / Google
3.15. Domain certificate
3.16. Contacting the domain owner
3.17. Copyright infringement
3.18. WHOIS
3.19. Domain tracking
3.20. Domain sale
3.21. Released domains

4. VPS

4.1. VPS access
4.1.1. Accessing VPS over SSH
4.1.2. VPS access via VNC
4.1.3. Connecting to VPS over SFTP with FileZilla
4.2. Control panels
4.2.1. Vesta
4.2.1.1. Installing Vesta
4.2.1.2. Changing the Vesta interface language
4.2.1.3. Adding a site to Vesta
4.2.1.4. Adding a database to Vesta
4.2.1.5. Connecting a free certificate from Let's Encrypt to Vesta
4.2.1.6. Adding mail to Vesta
4.2.1.7. Configuring DNS service in Vesta
4.2.1.8. Setting up backup in Vesta
4.2.2. ISPmanager
4.2.2.1. Installing ISPmanager 5
4.2.2.2. Problems with ISPmanager 4 and 5 license
4.2.2.3. SSL connection in ISPmanager 5 Lite
4.2.2.4. Enabling PHP on a website in ISPmanager 5
4.2.2.5. ISPmanager update to version 6
4.2.3. Hestia
4.2.4. myVesta
4.2.5. Plesk
4.2.6. ISPConfig
4.2.7. Brainy
4.2.8. aaPanel
4.3. Administration
4.3.1. Website transfer to VPS with Vesta control panel
4.3.2. Checking disk space
4.3.3. Activating an additional IP address
4.3.4. Acceleration and optimization of VPS (general recommendations)
4.3.5. Simple protection against bots (admin panel brute force) using nginx
4.3.6. VPS won't boot after reboot
4.3.7. Removing old kernels on CentOS and Fedora (freeing up space in / boot)
4.3.8. Installing and configuring ProFTPd
4.3.9. Enabling PHP handler for the web server
4.3.10. Disable IPv6 on VPS
4.3.11. Increasing the size of partitions on a VPS
4.3.12. Installing an SSL certificate from Let's encrypt using Certbot
4.4. General information about VPS
4.5. VPS order
4.6. VPS test period
4.7. VPS life cycle
4.8. VPS tariff change
4.9. Delegate access to VPS
4.10. Transfer of rights to VPS
4.11. Reinstalling OS on VPS
4.12. Reboot VPS
4.13. VPS backups
4.14. VPS IP addresses
4.15. Dedicated IPs for VPS
4.16. PTR records
4.17. FTP archive
4.18. Monitoring
4.19. SSL on VPS
4.20. VPN, proxy, tunnels
4.21. Downloading a website from a VPS
4.22. Removing VPS

5. Dedicated

6. Storages

7. Payment

7.1. Invoices
7.1.1. Forming an invoice
7.1.2. Invoices list
7.1.3. Receiving an invoice in PDF format
7.1.4. Payment by bank card
7.2. Personal balance
7.2.1. Current state of personal balance
7.2.2. Personal balance recharging
7.2.3. Payment from personal balance
7.3. Referral program
7.3.1. General information about the referral program
7.3.2. Withdrawing funds from the referral balance
7.4. Electronic document management
7.4.1. Vchasno
7.4.1.1. Registration at Vchasno
7.4.1.2. Receiving documents through Vchasno
7.4.1.3. Signing and sending a document via Vchasno
7.4.1.4. Formation and loading of applications in Vchasno
7.4.1.5. Signing the received document in Vchasno
7.4.1.6. Download / print a document from Vchasno
7.4.2. Paperless
6.4.2.2. Signing and sending a document via Paperless
7.4.2.1. Registration in Paperless
7.4.2.3. Formation and loading of applications in Paperless
7.4.2.4. Signing the received document in Paperless
7.4.2.5. Download / Print Document From Paperless
7.4.3. MEDoc (SOTA)
7.5. Renewal on credit
7.5.1. Renewal of hosting on credit
7.5.2. Temporarily enabling a domain
7.5.3. Renewal of VPS on credit
7.5.4. Renewal of a dedicated server on credit
7.6. Loyalty program
7.6.1. Loyalty program description
7.6.2. Loyalty program current status
7.6.3. Transferring loyalty program status to another account
7.7. Possible problems
7.7.1. The account was replenished, but the services were not paid
7.7.2. Problems when paying with Visa / MasterCard
7.7.3. Error "Limit is exceeded"
7.7.4. Re-debiting when returning to a monobank card
7.7.5. Error in the purpose of payment
7.7.6. monobank blocks payment
7.8. Payment Methods
7.9. Terms of receipt of payment
7.10. Currency
7.11. Receipts
7.12. Obtaining a contract
7.13. Auto-renewal of services
7.14. Payment via terminals EasyPay
7.15. Payment from legal entities and sole proprietorship
7.16. Payment for services in cash or from a card of an individual (for legal entities)
7.17. Payment for services from a third party
7.18. Payment from companies that close
7.19. Search for payments
7.20. Erroneous payments
7.21. Refund letter (for sole proprietorship and legal entities)
7.22. Accountant's mail (for receiving documents)
7.23. Obtaining accounting documents (for sole proprietorship and legal entities)
7.24. Discounts
7.25. Budgetary organizations
7.26. Bill payment via Privat24 application
7.27. Anonymous payment
7.28. Bank cards
7.29. Change of company name (for legal entities)
7.30. Renewal of services

8. Technical support

9. Legal issues

About company

Other

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