2.4.3.2. Error 404 Not Found

If you see a 404 error when accessing the site:

You should perform a few simple actions to resolve it:

  1. Ensure that the site directories are named correctly. The site files should be located in the directory /site_name/www/, and if it concerns a subdomain, in /site_name/subdomain/. Most often, the site directory is named www.site_name instead of site_name, or there is an extra character, letter, or number in the name. You should refer to the site name that you added in the section "My sites".
  2. If you encounter a 404 error when navigating links on your site, ensure that the site root directory contains the .htaccess file. If it is named htaccess.txt, you should rename it to .htaccess (if a 500 error occurs on your site after renaming, you can resolve it as follows).
  3. If there is an attempt to access a file that is a static file, but the file itself does not exist because it should be generated by the site system upon request, you should enable "Forward request to backend if static file is not found" in the site settings.
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