2.4.3.24. Site not configured

The "Site not configured" page is displayed when the domain is pointed to one of our hosting servers, but not the one where the site with the same name is located.

Solution

flowchart LR start@{ shape: stadium, label: "⚠️ #quot;Site not configured#quot;" } site@{ shape: diamond, label: "☁️ Should site work
from our hosting?" } mysites@{ shape: diamond, label: "Site added to #quot;My sites#quot;?" } addsite@{ shape: rect, label: "➕ Add site
to #quot;My sites#quot;" } ns1@{ shape: diamond, label: "🌐 Domain has
our NS?" } dns1@{ shape: rect, label: "📝 Change
domain address records
(in our control panel)" } point1@{ shape: rect, label: "➡️ Point domain
to our hosting
(in control panel
of NS owner)" } register@{ shape: diamond, label: "🌎 Domain
registered
with us?" } point2@{ shape: rect, label: "➡️ Point domain
to third-party hosting
(in our control panel)" } ns2@{ shape: diamond, label: "🌐 Domain has
our NS?" } dns2@{ shape: rect, label: "📝 Change
domain address records
(in control panel
of NS owner)" } done@{ shape: stadium, label: "✔️ Done" } start-->site site-->|Yes|mysites mysites--->|No|addsite mysites-->|Yes|ns1 ns1-->|Yes|dns1 ns1-->|No|point1 site-->|No|register register-->|Yes|point2 register-->|No|ns2 ns2-->|Yes|point2 ns2-->|No|dns2 addsite-->|10-15 minutes|done dns1 & point1 & point2 & dns2-->|1-24 hours|done

To fix the problem, follow these steps:

  • If the site needs to work from our hosting:
    • Check if there is the site with the domain name in the "My sites" section — if there is no such site, add it and wait 10-15 minutes.
    • If the domain has our NS — edit the domain's DNS records in our control panel.
    • If the domain has third-party NS — point the domain to our hosting.
  • If the site needs to work from a third-party hosting:
    • If the domain is registered with us — point the domain to a third-party hosting.
    • If the domain is not registered with us but has our NS — edit the domain's DNS records in our control panel or change the NS in the domain registrar's control panel.
    • If the domain is not registered with us and has third-party NS — contact the owner of the current NS and find out how to point the domain to the desired IP address.

After changing any domain settings, wait for the DNS cache to refresh (usually a few hours, maximum 24).

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