Money back guarantee
Within 30 days from the initial activation of the account in the case of cancellation of shared hosting services and VPS, regardless of the reason for cancellation, we guarantee a full refund minus the fees of payment systems.
- Refunds are available only for virtual hosting and virtual server rentals (VPS). Refunds are not available for other services.
- Money is refunded only for services ordered for the first time. For example: if you ordered hosting service, then received a refund and ordered our hosting service a second time, you can't get a refund for the second order.
- You can only request a refund within 30 days after the initial activation of your hosting account or VPS.
- Money will be refunded minus the payment system fee.
- For VISA and MasterCard payments money will be refunded to the same card from which the payment was made. Money will appear on the card within 3 banking days after we have refunded the payment. Please note that this payment does not appear on the card statements, but simply increases the amount on the card. This type of refund is only available within 30 days after the payment.
- Money is refunded to the same account from which the payment was made.
- If the payment was made by an individual through a bank branch, the money can be returned in one of the following ways:
- To PrivatBank card. To get money on a PrivatBank card, you need to make a request to technical support and specify the number of the card and full name of the recipient.
- Via PrivatMoney system. To do this, make a request to technical support and specify your surname, first name, patronymic, region and city where you want to get money, cell phone number, which will be sent a password for receiving money. Money for this transfer you can get in any PrivatBank branch, upon receipt of a passport and a password which will be sent to your cell phone in SMS.
- To a debit card of any bank in Ukraine. In this case, the user must provide all the details to send the money to your card. Namely: the name of the recipient, IBAN, purpose of payment, card number, name of the cardholder.
- Other way that will be convenient for both parties.
- To get a refund for a legal entity or individual entrepreneur, you must follow the instructions.
- Payment is refunded within 10 days from the date of application.
- Payment is not refunded in case of violation of hosting rules.
- If a domain was registered at a promotional price when paying for the service, the cost of the domain name will be excluded from the refund.
- All bonuses and discounts will be excluded from the refund.