8.30. Service renewal

Important points:

  • The renewal cost is the same for all methods and always corresponds to the current status of the owner. loyalty program.
  • From what date the services are extended:
    • Hosting-accounts and VPS:
      • Validity not expired - from the expiration date.
      • Validity expired - from the date of receipt of payment.
    • Domains and Dedicated — from the expiration date.
  • Maximum service renewal period (from the current date):
  • When paying from the service owner's account in one account there may be several services. When paying in other ways - only one.
  • Extra services To pay for additional services with daily payment, it is enough replenish the balance in the account of the owner of the main service.
  • For domains When re-renewing a domain that has already been renewed in the last 7 days, payment not credited immediately and on account mail a notification is sent. There are two links in the letter — for crediting the payment and canceling it with a refund. If you ignore the letter, the payment will be automatically credited within 7 days.
  • For storage You can only pay from the service owner's account. Delegation, anonymous payment and renewal via Telegram bot notavailable.

From the service owner's account

To restore a hosting account deleted to the archive, use instruction.
  1. Create an invoice and proceed to payment:
    Create an invoice for the renewal of one or more services for instructions.
    1. Open the section "Hosting".
    2. If the account has several hosting accounts - switch to the one you want to renew.
    3. Click "Renew" in blue block "Hosting account":
    4. Select the renewal period and click "Go to the payment".
    1. Open the section "Domains ".
    2. Click "Renew" in the domain menu:
    3. Select the renewal period and click "Go to the payment".
    1. Open the section "VPS".
    2. If the account has several servers, switch to the one that needs to be renewed.
    3. Click "Renew" in the blue block with the name and characteristics of the server:
    4. Select the renewal period and click "Go to the payment".
    1. Open the section "Dedicated".
    2. If the account has several servers, switch to the one that needs to be renewed.
    3. Click "Renew server" in the gray block "Condition":
    4. Select the renewal period and click "Go to the payment".
    Form account to replenish your personal balance. Note Payment for the use of the storage is debited from the personal balance once a day.
  2. Pay the generated invoice in accordance with account type service owner:
    • Owner is individual and FOP - on the payment page, pay for the service with one of the available ways.
    • Legal entity owner:
      1. In the window that opens, download the invoice or send it by email.
      2. Pay received from the current account of the owner company or via individual.
  3. Wait for the payment to be credited. On the account mail the corresponding notification.

From an account with delegated access

  1. Go to the payment form:
    1. Open the section "Hosting".
    2. If the account has several hosting accounts - switch to the one you want to renew.
    3. Click "Renew" in blue block "Hosting account":
    1. Open the section "Domains ".
    2. Click "Renew" in the domain menu:
    1. Open the section "VPS".
    2. If the account has several servers, switch to the one that needs to be renewed.
    3. Click "Renew" in the blue block with the name and characteristics of the server:
    1. Open the section "Dedicated".
    2. If the account has several servers, switch to the one that needs to be renewed.
    3. Click "Renew server" in the gray block "Condition":
  2. In the payment form, select the renewal period and click "Pay".
  3. Pay for the service in accordance with account type its owner:
    • Owner is individual or FOP — an invoice will be automatically generated in the service owner's account and the card payment form will open, enter the card details and click "Pay".
    • Legal entity owner:
      1. Enter the EDRPOU code of the company in the account of which the service is located and click "Pay".
      2. An invoice for payment will be automatically generated in the service owner's account and will open in the browser — download it and pay from the current account of the owner company or via individual.
  4. Wait for the payment to be credited. On the account mail the corresponding notification.

No account access (anonymous)

Use instruction.

Via Telegram bot

Attention!

Pay for services through Telegrambot only their owner can. The method is not suitable for payment delegated services anonymous payment.
  1. Open the bot's main menu.
  2. Pleaseselect "Billing → Active services".
  3. Select the type of service and its name — the current period of its validity will be displayed.
  4. Click "Renew" — an invoice will be automatically generated in the service owner's account and a message with the account number, the amount of payment and the name of the service will be displayed in Telegram.
  5. Select a Payment Method:
    • Owner is individual or FOP:
      • "Pay by card…" - payment tied by credit card. Note The method is not displayed if there are no linked bank cards in the owner's account.
      • "Pay from balance" — payment from personal balance. Note The method is not displayed if there are not enough funds on the owner's balance.
    • Legal entity owner:
      • "Go to the payment" — receiving an invoice in PDF format.
    • "Cancellation" - cancellation of payment and deletion of the generated invoice from the service owner's account.
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