10.9. Timing of payment receipt

Payment and service activation takes place within 30 minutes from the moment the money is credited to our account. All payments are accepted and processed fully automatically without human involvement. Below are the specifics of payment processing for different payment methods.

Payment from balance is credited instantly.

Payment by bank card is credited within 1 hour.

Bank transfer is credited within 1-3 banking (business) days.

The banking day of most banks ends at 13:00. If you make a transfer later, in most cases the money will not be credited to our account until the next business day (you may be debited immediately). Instant transfers can only take place between individuals, you are paying a legal entity, so the instant payment can only be within a banking day. Sending us receipts for payment will not help to speed up the crediting of payment.

The payment is automatically credited based on the amount and account number specified in the purpose of payment. Therefore, always pay exactly the amount specified in the invoice (without rounding, etc.), and be sure to specify the number of the invoice to be paid (looks like "1-1234567") in the purpose of payment.

If the payment was made with an error (the amount does not match or the account number was not specified in the purpose), such an invoice will be processed manually during business hours.

If the payment has not been credited after 3 days, you can contact online chat with a request to search for the payment. You can check if the payment has been received on the invoice in the invoice list.

Payment via terminal is credited within 1-3 banking (business) days.