10.20. Get accounting documents (for FOP and legal entities)

General information

Important points:

  • Documents are provided only in electronic form.
  • Term of document generation — 6-10 days from the moment of payment receipt.
  • Payment per period:
    • Acts are issued for the full amount of the payment.
    • Act date = the date payment is received by us.
  • FOP:
    • Documents on payments not from the settlement account are available only on request.
    • If you have not received the documents within 14 days and the links to download them do not appear in the list of invoices, it may mean that you have paid for the service as a individual. In this case, you will not be able to receive an invoice and an act. If the payment was made from a legal entity, you will need to write a letter for refund.
  • Ukrainian legal entities:
    • Acts for balance are provided not immediately after recharge, but at the end of each month and for the amount that was used during the month.
  • Foreign legal entities:
    • Acts are not provided.
    • Invoices are provided without a stamp.

For payments made from the settlement account of FOP or legal entity, we provide invoices and acts of completed work. Once they are formed, they can be downloaded in the "Invoices" section:

Also, the documents are automatically sent:

  • By email (in one letter):
    • If accountant's email is not specified — to account email.
    • If accountant's email is specified — to the accountant's email (in this case documents are not sent to the account email).
  • With electronic digital signature via one of the electronic document management services: M.E.Doc (default for FOP and legal entities), Vchasno (for FOP and legal entities) or Paperless (only for FOP).

Selecting a document management service

When no document management service is selected, documents are sent via M.E.Doc.

You can select the desired document management service in the "Personal data" section on the "Personal info" tab in the "Document management service" field:

Acts page

For Ukrainian legal entities is available the standalone "Acts" page, where you can view a list of all acts, send them to the electronic document management service, download and read the interpretation:

The "Send" button opens a window with information about sending documents to electronic document management services and buttons for sending documents manually:

One document can be sent to each of the electronic document management services no more than once a day and no more than 3 times a month.

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