2.15.1.2.1. Notification about the need to direct the domain to the IP of the hosting account

Upon attempt installations with a free Let's Encrypt certificate, a notification may be displayed about the need to direct the domain to the IP of the hosting account:

The notification means that domain address records are not being served or pointing to the correct IP address. The correct direction of the domain is a prerequisite for obtaining the certificate.

The domain is not registered, not paid, or not active.

Solution:

1. Depending on the situation:
   • Register domain (if not registered).
   • Renew domain (if not renewed).
   • Find out from the current registrar the reasons for the inoperability of the domain and eliminate them (if registered and paid for, but not active).
2. Check domain settings and make sure it is correct directed to a hosting account.
3. Wait for the DNS cache to update (1-24 hours).

The domain is not directed to the hosting account or is not directed correctly.

Solution:

1. Check domain settings and make sure it is correct directed to a hosting account:
   • In case of installation certificate for domain or subdomain check the following points:
     • If the domain is served on our NS, then check its settings and make changes to them need in domain settings.
     • If the domain is served on third-party NS, then the changes need to be made not in our panel, but in the panel of the owner of these NS. To direct a domain to our hosting, you can use instruction.
   • In case of installation wildcardcertificate:
     • Either the domain should be served on our NS.
     • Either in site settings should be disabled processing requests to non-existent subdomains, as well as when submitting a request for installing a certificate, the item *.example.com.
2. Wait for the DNS cache to update (1-24 hours).

Didn't have time to update DNS cache after registering, renewing or changing domain settings. It is enough to wait for the DNS cache to update (1-24 hours).