1.2.6. What to do if you get an email about logging in from unknown IP

First, find out your current external IP address. You can do this using our tool or any third-party tool (for example, 2ip.ua, 2ip.io, whatismyipaddress.com, etc.). Compare the address you get with the address in the email and the addresses in the authorization log. If the address matches, the reason for the notification may be a change in the IP address of the device from which you previously logged into your account. This situation may occur when your ISP changes your IP address, when you connect to another ISP's network, or when you enable a proxy or VPN.

If you suspect that your account may have been accessed by unauthorized persons, you should take appropriate action:

• Change your account password.
• Enable two-step authentication (if not enabled).
• Additionally:
  • Change passwords for all or the most important databases. Be sure to specify the new passwords in the configuration files of the CMS that use these databases.
  • Change the passwords for the CMS admin panel.
  • Change passwords for mailboxes and FTP.
  • Check for new, potentially malicious files in the site directories.
  • Run an antivirus scan.