1.10. Change of full name in account

Important points:

  • The account must contain accurate and truthful data.
  • Name change is not available to legal entities and accounts that have a .UA domain or have a request for its registration.

flowchart LR p([👤 Individuals]) f([🧑‍💼 FOP]) c([🏢 Legal entities]) new_name1[/🪪 New full name/] new_name2[/🪪 New full name
+ change reason/] code1[/🔢 Code from email/] code2[/🔢 Code from email/] admin[👑 Review by administration] extra[🔎 Request for additional information] chat[💬 Online chat] done([✔️ Done]) new_account[🆕 New account
+ transfer of ownership] p-->|No verification|new_name1-->code1---->done p-->|Verification is done
or in process|new_name2 f-->new_name2-->code2 code2-->admin-->done admin-.->extra-.->done c-->|CEO's full name only|chat---->done p & f & c-.....->new_account

The procedure of name change is suitable for correcting mistakes (for example, missing or mixed up letters), changing the language, changing the surname in case of marriage, divorce, at one's own will (when one person officially changes his/her name to another and has documents confirming it).

In the accounts of individuals that are not verified and for which the verification process has not been started, the change of full name can be used to change the owner. In other cases, the change of owner can be done by creating new account and transferring services.

Unverified individuals

Only for individuals who are not verified. May not be available if verification process has been initiated.
  1. Open the "Personal data" section, switch to the "Personal info" tab, and to the right of the "Name" field, click "Change".
  2. Enter your new full name and click "Save".
  3. Enter the code that was sent to email and click "Confirm".

Full name changes immediately after confirmation.

Verified individuals and FOP

Only for individuals with verification and FOP.
  1. Open the "Personal data" section, switch to the "Personal info" tab, and to the right of the "Name" or "Full name" field, click "Change".
  2. Enter your new full name, change reason and click "Save".
  3. Enter the code that was sent to email and click "Confirm".
  4. Wait for the results of the request to be reviewed.

Requests to change your name are reviewed individually by the administration. Additional information and supporting documents may be requested during the review process. The results of the review will be sent to email and connected messengers.

Legal entities

Data of Ukrainian legal entities are automatically downloaded from the state register and are not available for independent change.

If you need to specify other full names of the CEO in the company data, you should contact online chat and provide a power of attorney or other document to clarify the authority.

Create new account and transfer services

Notes:

  • The method is suitable for any account types and does not depend on the verification status.
  • When transferring services, only their owner is changed. The contents of services, their settings and payment terms don't change.
  • Not transferable anything directly related to the account (balance, linked referrals, etc.).
  1. Register an account in the new owner's name and set it to the correct type.
  2. Transfer ownership rights for needed services.
  3. Transfer status under the loyalty program (optional).

As a result, the services will belong to the new owner and their further renewal will be performed via his account.

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