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2.2.3. Hosting account lifecycle
flowchart LR
ordered@{ shape: stadium, label: "🛒 Ordered" }
test@{ shape: rect, label: "⏳ Test period
(5 days)" } active@{ shape: rect, label: "✔️ Active
(1-36 months)" } deactivated@{ shape: rect, label: "🚫 Deactivated
(30 days)" } archive@{ shape: rect, label: "🗃️ In archive
(up to 1 year)" } restored@{ shape: rect, label: "⏳ Restored
(3 days)" } deleted@{ shape: stadium, label: "🗑 Deleted" } style ordered fill:#e0e0e0,stroke:#000,stroke-width:0px,color:#000 style test fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style active fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style deactivated fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000 style archive fill:#F4A261,stroke:#000,stroke-width:0px,color:#000 style restored fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style deleted fill:#000,stroke:#000,stroke-width:0px,color:#fff ordered==>test test==>|Payment|active test-->|Test period has expired|deactivated active==>|Renew|active active==>|Paid term
has expired|deactivated deactivated==>|"There were payments
after ordering"|archive deactivated-->|Renew|active deactivated-->|"There were no payments
after ordering"|deleted restored-->|Temporary activation
has expired|deactivated restored-->|Renew|active archive-.->|Paid
restore|restored archive==>deleted
(5 days)" } active@{ shape: rect, label: "✔️ Active
(1-36 months)" } deactivated@{ shape: rect, label: "🚫 Deactivated
(30 days)" } archive@{ shape: rect, label: "🗃️ In archive
(up to 1 year)" } restored@{ shape: rect, label: "⏳ Restored
(3 days)" } deleted@{ shape: stadium, label: "🗑 Deleted" } style ordered fill:#e0e0e0,stroke:#000,stroke-width:0px,color:#000 style test fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style active fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style deactivated fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000 style archive fill:#F4A261,stroke:#000,stroke-width:0px,color:#000 style restored fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style deleted fill:#000,stroke:#000,stroke-width:0px,color:#fff ordered==>test test==>|Payment|active test-->|Test period has expired|deactivated active==>|Renew|active active==>|Paid term
has expired|deactivated deactivated==>|"There were payments
after ordering"|archive deactivated-->|Renew|active deactivated-->|"There were no payments
after ordering"|deleted restored-->|Temporary activation
has expired|deactivated restored-->|Renew|active archive-.->|Paid
restore|restored archive==>deleted
Test period
⌛ Duration: 5 days.
Test period is activated immediately after ordering hosting account.
During this period:
- ✅ You can explore our control panel and its features.
- ✅ You can deploy a site on the hosting and test its performance.
- ✅ You can order extra services:
- ✅ You can pay for a hosting account (the test period does not disappear).
- ⚠️ Daily email sending limit has been reduced to 100 and cannot be increased.
- ❌ You cannot order dedicated IP.
If payment for the hosting account is not received before the end of the period, it will be deactivated. You can also delete your hosting account manually — in this case, it will be immediately [#Deleted|permanently deleted]].
Active
⌛ Duration: 1-36 months.
Hosting account is active and working.
During this period:
- ✅ You can make full use of your hosting account.
- ✅ You can renew the hosting account.
- ❌ You cannot renew on credit.
If the hosting account is not renewed before the end of the paid period, it will be deactivated.
Attention!
It is not possible to suspend your hosting account for any period.Deactivated
⌛ Duration: 30 days.
This stage is coming:
- After expiration of the test period.
- After expiration of paid term of the hosting account.
- 3 days after restoring the deleted hosting account.
The hosting account is displayed in the "Hosting" section, but it doesn't work.
During this period:
- ✅ You can download backups.
- ✅ You can pay the hosting account or renew on credit to reactivate it (credit renewal is not available for restored hosting accounts).
- ❌ Suspended all hosting account services and blocked access to its contents (including mailboxes and access to them).
If the hosting account is not renewed before the end of the period, it will either be archived (if has been paid for at least once) or permanently deleted (if has never been paid for).
In archive
Attention!
Only for hosting accounts that have been paid for at least once.⌛ Duration: up to 1 year.
This stage is coming:
- After manually deleting the hosting account.
- 30 days after deactivation of the hosting account.
The hosting account is deleted from the "Hosting" section and moved to the archive server, where it can be stored for up to 1 year (we do not guarantee storage for 1 year, but after a year of storage the hosting account will definitely be deleted).
Deleted hosting account can only be restored (see Restoring deleted hosting account).
Attention!
If the hosting account is not restored within the retention period, it will be permanently deleted.Restored
⌛ Duration: 3 days.
This stage comes after restoring the deleted hosting account — the hosting account appears in the "Hosting" section and starts working normally.
During this period:
- ✅ You can make full use of your hosting account.
- ✅ You can renew the hosting account to fully resume its operation.
Attention!
If the restored hosting account is not renewed within 3 days, it will be deactivated again.Deleted
The hosting account has been permanently deleted. It is impossible to resume its operation or restore any data from it.
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