2.1.8. Hosting plan change

Important points:

  • Tariff can be changed service owner only. Users with delegated access tariff change is not available.
  • Since the tariffs businesshosting Additional services OPcache, Memcache(d), Redis and Sphinx are already included in the price, then when switching from regular hosting to business hosting, the extension of these additional services will be automatically disabled.
  • Surcharge when changing the tariff for individuals and sole proprietors is required only if there are active additionalservices. To change the tariff without surcharge, you need disable automatic renewal additional services, change the tariff and include the extension of additional services (if they are needed).
  • Within 5 days test period and 5 days before the expiration of the hosting account, the tariff can be changed in any direction without restrictions and surcharges, regardless of account type.
  • When changing the tariff, the value of PHP memory_limit is reduced to the maximum in the target rate.
  • During the transition for a cheaper rate:
    • Make sure the number of sites in the section "My sites" does not exceed the available amount in the new tariff. If there are more sites remove superfluous.
    • Make sure busy disk space does not exceed the available disk space in the new tariff. If more space is used, delete unnecessary files (using filemanager or any FTPclient).
  • You can change the tariff an unlimited number of times in any direction.
  • For hosting accounts expired tariff change depends on the availability of ordered additionalservices:
    • If there are no additional services, the tariff changes without restrictions in any direction.
    • If there are additional services, then to change the tariff you need a hosting account first extend on credit or payand then change the tariff.
  • In case of transition on a more expensive or for a cheaper the tariff is changed instantly and at no additional charge. Only the remaining validity period of the hosting account is recalculated, depending on the selected tariff.
  • If ordered for the hosting account Additional services, then to switch to a more expensive tariff, you will need to pay the difference in cost between the current and the new tariff in terms of the remaining period. If additional services are not needed, you can disable their renewal and change the tariff without paying the difference in the cost of the tariffs.
  • Automatic tariff change for a cheaper impossible. To change the tariff to a cheaper one in manual mode, contact technical support.
  • In case of transition on a more expensive tariff, you will need to pay the difference in cost between the current and new tariff. The invoice for payment is generated automatically. The tariff will be changed only after receipt of payment.

Attention!

When switching from normal to businesshosting the hosting account will be transferred to Ukraine or the nearest one available countries.
  1. Open the section "Hosting".
  2. Click on the name of the current tariff in the block "Hosting account":
  3. In the window that opens, click "Change tariff" under the table with the description of the current tariff.
  4. On the page that opens, the list will display the current service tariffs shared hosting and businesshosting.
  5. Select the required tariff, read the information about it and click "Go to":
  6. If you agree to change the tariff, click "Continue" in the pop-up window.
  7. If you are switching to a more expensive tariff that requires payment of the difference in cost, pay generated invoice and wait for the payment to arrive.

Available in section "Hosting → Changes history":

Yes, the IP address can change:

  • If the hosting account is located in Ukraine, then it will definitely change direct IP address web server but Proxy IP, to which the site domain is directed, may remain the same.
  • If the hosting account is located in another country, then it will definitely change direct IP address and the address given in control panels... (The addresses may be the same.)

When changing from normal to businesshosting — settings Memcache(d), Redis and OPcache will remain the same as they were.

When switching from a business hosting to a regular hosting, the availability of previously ordered additionalservicesthat have not yet expired:

  • If there are such additional services, these additional services begin to operate.
  • If not:
    • Session storage handler session_save_handler switches to storing sessions in files.
    • OPcache is disabled.
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