2.2.7. Change hosting plan

General information

Important points:

  • Only the service owner can change the plan (users with delegated access cannot do so).
  • Availability of sites during plan change depends on the blocking mode in MySQL settings.
  • When switching from shared to business hosting, the hosting account will be migrated to Ukraine or the closest of the available countries.
  • When switching to a cheaper plan:
    • The number of sites in the "My sites" section should not exceed the maximum number of sites in the new plan. If there are more sites, the excess sites should be deleted.
    • Used disk space must not exceed the disk space in the new plan. If more space is used, you should delete excess files (using file-manager or any FTP client).
    • The PHP memory_limit value is automatically reduced to the maximum in the new plan.
  • Changing IP address:
    • If the hosting account is located in Ukraine, changing the plan will necessarily change the direct IP address of the web server, but the proxy IP address to which the site domain is pointed may remain the same.
    • If the hosting account is located in another country, changing the plan will necessarily change the direct IP address and the address specified in the control panel (the addresses may be the same).
  • Extra services:
    • When you switch from shared to business hosting — renewal of OPcache, Memcache(d), Redis, Sphinx (they are included in the cost of business hosting) will be automatically disabled, their settings will remain the same as they were.
    • When switching from business hosting to shared — OPcache will be disabled and the session_save_handler will switch to storing sessions in files.
  • The plan can be changed in either direction an unlimited number of times.
  • Changing plan is not available during migration of hosting account between servers, e.g. during changing of country, changing of MySQL version, etc. To change the plan, you need to wait until the migration is complete.

flowchart LR old([☁️ Old plan]) upgrade(↗️ Plan upgrading) downgrade(↘️ Plan downgrading) subgraph "Individuals, FOP, foreign legal entities" end_minus[🗓 Decreasing service term] end_plus[🗓 Increasing service term] end subgraph Ukrainian legal entities payment[💵 Payment of difference between plans] chat[👨‍💻 Contact
online chat] end 5days[🆓 In any direction without additional payment and actions] new([✔️ New plan]) old-->upgrade & downgrade upgrade-->end_minus downgrade-->end_plus end_minus & end_plus-->new upgrade-->payment downgrade-->chat payment & chat-->new old-->|Remaining
service term
less than 5 days|5days-->new

The logic for changing the plan depends on account type and the remaining service term.

Individuals, FOP, foreign legal entities — the plan changes in any direction instantly and without additional payment, instead of payment the remaining service term is changed (if the new plan is more expensive — the term decreases, if cheaper — increases).

Ukrainian legal entities:

  • If the new plan is more expensive — you need to pay the difference in cost between the current and the new plan (the invoice for payment is generated automatically, the plan changes only after the payment is accepted).
  • If the new plan is cheaper — you need to contact online chat.

If a hosting account is on test period or expires in less than 5 days, the plan can be changed in any direction without additional payment regardless of the type of account.

Procedure

  1. Open the "Hosting" section.
  2. In the "Hosting account" block, click "Change plan":
  3. In the block with the desired plan, click "Switch":
  4. Confirm the switch by clicking the "Continue" button.
  5. If you need to pay the difference in cost to change the plan, pay the created invoice and wait for the payment to be accepted.

Change history

  1. In the "Hosting" section, in the "Hosting account" block, click on the name of the current plan:
  2. In the window with the plan information, click "History".
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