2.1.8. Changing the hosting plan

Important points:

  • Only the owner of the service can change the tariff. Users with delegated access tariff change is not available.
  • The procedure depends on account type and is different for individuals and legal entities.
  • Since the tariffs businesshosting Additional services OPcache, Memcache(d), Redis and Sphinx are already included in the price, then when switching from regular hosting to business hosting, the extension of these additional services will be automatically disabled.
  • The need to pay for a change in the tariff plan for individuals and FOP arises only if active Additional services... To change the tariff without additional payment, you should disable automatic renewal additional services and, after changing the tariff, reconnect them, if required.
  • Within 5 days test period and 5 days before the expiration of the hosting account, the tariff can be changed in any direction without restrictions and surcharges, regardless of account type.
  • When changing the tariff, the value of PHP memory_limit is reduced to the maximum in the target rate.
  • In case of transition for a cheaper rate:
    • Make sure the number of sites in the section "My sites" does not exceed the allowable amount in the desired tariff. If there are more of them, extra sites will be needed delete.
    • Make sure busy disk space does not exceed the allowed disk space in the desired tariff. If more space is taken up, you need to remove unnecessary files from the hosting to reduce the amount occupied (this can be done using filemanager or any FTPclient).
  • You can change the tariff an unlimited number of times in any direction.
  • For hosting accounts expired tariff change depends on the availability of ordered additionalservices:
    • If there are no additional services, the tariff changes without restrictions in any direction.
    • If there are additional services, then to change the tariff you need a hosting account first extend on credit or payand then change the tariff.
  • In case of transition on a more expensive or for a cheaper the tariff is changed instantly and at no additional charge. Only the remaining validity period of the hosting account is recalculated, depending on the selected tariff.
  • If ordered for the hosting account Additional services, then to switch to a more expensive tariff, you will need to pay the difference in cost between the current and the new tariff in terms of the remaining period. If additional services are not needed, you can disable their renewal and change the tariff without paying the difference in the cost of the tariffs.
  • Automatic tariff change for a cheaper impossible. To change the tariff to a cheaper one in manual mode, contact technical support.
  • In case of transition on a more expensive the tariff will need to pay the difference in cost between the current and the new tariff. An invoice for payment of the difference is generated automatically. The tariff will be changed only after payment of the invoice and receipt of funds to us.

Attention!

When switching from normal to businesshosting the hosting account will be transferred to Ukraine or the nearest one available countries.
  1. Open the section "Hosting".
  2. In the block "Hosting account" click on the name of the current tariff:
  3. In the window that opens, click "Change tariff" under the table with the description of the current tariff.
  4. On the page that opens, the list will display the current service tariffs shared hosting and businesshosting.
    Shared hosting plans are limited to 300,000 inodes. If the goal of the plan change is to increase the number of available inodes, business hosting plans are worth considering.
  5. Select the required tariff, read the information about it and click "Go to":
  6. If you agree to change the tariff, click "Continue" in the pop-up window.
  7. If you are switching to a more expensive tariff that requires payment of the difference in cost, pay generated invoice and wait for the payment to arrive.

You can view the history of changes to the hosting account tariff in the section "Hosting → Changes history":

Yes, the IP address can change:

  • If the hosting account is located in Ukraine, then it will definitely change direct IP address web server but Proxy IP, to which the site domain is directed, may remain the same.
  • If the hosting account is located in another country, then it will definitely change direct IP address and the address given in control panels... (The addresses may be the same.)

When changing from normal to businesshosting — settings Memcache(d), Redis and OPcache are exhibited the same as they were on the corresponding ordered additionalservices.

When switching from a business hosting to a regular one, the availability of previously ordered additional services, the validity of which has not yet expired, is checked:

  • If there are such additional services, these additional services begin to operate.
  • If not:
    • Session storage handler session_save_handler switches to storing sessions in files.
    • OPcache is disabled.
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