10.7.2. Error in payment purpose

Sometimes we receive payments with incorrect purposes, which we cannot credit automatically.

Payment from settlement account

No invoice number, but service name provided

When in the payment purpose the number of the invoice to be paid in our system is not specified, but the name of the service is specified correctly and without errors, we credit the payment.

No invoice number or service name

If in the payment purpose neither the number of the invoice in our system nor the name of the service is specified, or if they are specified incorrectly, you must submit an application to change the payment purpose.

  1. Download application for change of payment purpose, print it and fill it in.
  2. Have the application signed by the manager or chief accountant and stamped.
  3. Send a scanned copy of the application to docs@ukraine.com.ua or submit it via online chat.
  4. Send the original application:
    • Either electronically with EDS via the service: M.E.Doc, Vchasno (counterparty's EDRPOU 37593550) or Paperless (recipient application@ukraine.com.ua).
    • Or in paper form to the following address: "Hosting Ukraine LLC, PO Box 65, Kiev, 04112".

Payment via bank cash desk or bank card

Company name not specified

If the name of the company for which the payment is being made is not specified in the payment purpose, then in order for such a payment to be credited, it is necessary to submit an application to change the payment purpose within two days from the date of its receipt by us.

  1. Download application for change of payment purpose, print it and fill it in.
  2. Have the application signed by the manager or chief accountant and stamped.
  3. Send a scanned copy of the application to docs@ukraine.com.ua or submit it via online chat.
  4. Send the original application:
    • Either electronically with EDS via the service: M.E.Doc, Vchasno (counterparty's EDRPOU 37593550) or Paperless (recipient application@ukraine.com.ua).
    • Or in paper form to the following address: "Hosting Ukraine LLC, PO Box 65, Kiev, 04112".
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