6.15. Change configuration of dedicated server

Attention!

Changing the configuration is temporarily unavailable. Currently, only disk replacement is available.

For server owners only

Only the owner of a server can make any changes to its configuration. Users with delegated access cannot do this.

Change configuration

Important points:

  • Only RAM, disks, and extra services can be changed. The maximum amount of RAM, number of disks and their type, as well as the number of extra services depend on the platform and processor selected when ordering the server.
  • Changing the configuration for all account types is done without additional charges or refunds; only the service expiration date is recalculated.
  • For servers from auction: when adding new components, the discount remains; when removing any of the original components, the discount is lost.
  1. In the "Dedicated" section on the "Hardware" tab, click "Change server configuration":
  2. Select a new configuration (RAM, disks, extra services) and click "Change configuration":
  3. Select the time to start work within the next 24 hours, add a note (if necessary), and click "Send request for configuration change":
  4. 30 minutes before the start of work, a notification is sent to the account email with a reminder about the imminent start of work and a request to shut down the server yourself.
  5. After starting work:
    • The server is shutting down.
    • Administrators begin changing the server configuration. The process usually takes 1-3 hours.
  6. When the server is ready to operate:
    • The server is turning on.
    • A notification about the completion of work is sent to the account email.

Replace disk

Important points:

  • The disk is replaced with a similar one. To replace the disk with a disk of a different capacity or type, use changing the configuration.
  • For paid replacements, the disk will only be replaced after payment has been received.
  • Before replacing the disk, you must transfer all important data from it yourself.
  • The server will be shut down during the work.
  • After replacing the disk, you must integrate it into the system on the server (for example, into RAID) yourself.
  1. In the "Dedicated" section on the "Hardware" tab, click "Disk replacement":
  2. Fill out the form and click "Create a request":
    • "Disk information" — which disk needs to be replaced (serial number of the disk that needs to be replaced, or vice versa — a list of serial numbers of disks that do not need to be replaced).
    • "Replacement options" — free replacement (with a new drive or a previously used drive) or paid replacement (with a drive that is guaranteed to have been used for less than 1,000 hours).
    • "Replacement time" — urgent (usually within 4 hours) or at a specified time.
    • "SMART log" — SMART data that confirms the presence of disk problems.
    • "Description" — comment.
  3. (For paid replacement) Wait until the administrators check the availability of the replacement disk in the warehouse and create an invoice, then pay this invoice.
  4. Wait for the disk replacement at the selected time.

Replace whole server

  1. Order a new server and pay for it.
  2. Transfer data from the old server to the new one.
  3. Let us know that the old server can be shut down:
    • Individuals: send a request to the sales department with a notification that you are giving up your old server. Unused funds will be credited to your balance, after which you can use them to pay for our services.
    • FOP and legal entities: write a paper letter (a scanned copy is sufficient to disable the server; funds will only be refunded after the original is received):
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