12.3 History of calls to technical support

The history of requests is available in the section "Technical support" and is displayed on two tabs — "Open" and "Closed".

flowchart LR subgraph Opened OC[Chat] OT[Ticket] end subgraph Closed CC[Chat] CT[Ticket] end D[Deleting] style OC fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style OT fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff style CC fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000 style CT fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000 style D fill:#E76F51,stroke:#000,stroke-width:0px,color:#fff OC-->|Forwarding to ticket|OT OC-->|Closing chat|CC OT-.->|Closing ticket|CT OT-->|No activity
1 week|CT CC-->|No activity
3 months|D CT-->|No activity
3 months|D

Chats. Private chats go to the tab "Closed", stored there 3 months and are automatically deleted.

Tickets. Chats converted to a ticket get masonry "Open", where you can continue the dialogue. If there is no activity for 1 week or when manually closed, they get to the tab "Closed", stored there 3 months and are automatically deleted.

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