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11.3. History of tech support requests
The history of requests is available in the "Tech support" section and is displayed in two tabs: "Open" and "Closed".
flowchart LR
subgraph Open
OC[Chat]
OT[Ticket]
end
subgraph Closed
CC[Chat]
CT[Ticket]
end
D[Delete]
style OC fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff
style OT fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff
style CC fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000
style CT fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000
style D fill:#E76F51,stroke:#000,stroke-width:0px,color:#fff
OC-->|Switch to ticket|OT
OC-->|Close chat|CC
OT-.->|Close ticket|CT
OT-->|No activity
for 1 week|CT CC-->|No activity
for 3 months|D CT-->|No activity
for 3 months|D
for 1 week|CT CC-->|No activity
for 3 months|D CT-->|No activity
for 3 months|D
Chats. Closed chats are moved to the "Closed" tab, stored there for 3 months, and then automatically deleted.
Tickets. Chats switched to tickets go to the "Open" tab, where you can keep the conversation going. If there's no activity for a week or you close them manually, they go to the "Closed" tab, stay there for 3 months, and then get deleted automatically.
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