8.3. History of calls to technical support

All calls to technical support are automatically saved and available for later viewing.

To open the history of requests, signin to your account open the section "Technical support":

All hits are divided into two tabs - open and closed.

In the tab "Open requests" appeals are displayed that can be viewed and in which you can conduct a dialogue:

Columns:

  • "Number" — appeal number, date and time of its opening.
  • "Subject" — the subject of the appeal, the date and time of your last reply in it. An envelope—shaped icon is displayed on the left — an open envelope means that the request has been viewed at least once by you.
  • "Status" — indicates whether a response from technical support is expected or has already been received.
  • "Close" — closing the appeal. After confirming the operation, the appeal will be transferred to closed and it will no longer be possible to write to it.

In the tab "Closed requests" hits are displayed in which the dialogue can no longer be conducted and which can only be viewed:

Columns:

  • "Number" — appeal number, date and time of its opening.
  • "Subject" — the topic of the appeal.
  • "Status" — shows that the ticket is closed.
Content