12.3 History of calls to technical support
The history of requests is available in the section "Technical support" and is displayed on two tabs — "Open" and "Closed".
flowchart LR
subgraph Opened
OC[Chat]
OT[Ticket]
end
subgraph Closed
CC[Chat]
CT[Ticket]
end
D[Deleting]
style OC fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff
style OT fill:#2A9D8F,stroke:#000,stroke-width:0px,color:#fff
style CC fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000
style CT fill:#E9C46A,stroke:#000,stroke-width:0px,color:#000
style D fill:#E76F51,stroke:#000,stroke-width:0px,color:#fff
OC-->|Forwarding to ticket|OT
OC-->|Closing chat|CC
OT-.->|Closing ticket|CT
OT-->|No activity
1 week|CT CC-->|No activity
3 months|D CT-->|No activity
3 months|D
1 week|CT CC-->|No activity
3 months|D CT-->|No activity
3 months|D
Chats. Private chats go to the tab "Closed", stored there 3 months and are automatically deleted.
Tickets. Chats converted to a ticket get masonry "Open", where you can continue the dialogue. If there is no activity for 1 week or when manually closed, they get to the tab "Closed", stored there 3 months and are automatically deleted.