1.2.1.1. Change email and disable two-step authentication

Examples of situations where you may need to restore access:

• The mailbox used to log in to your account has been lost or is unavailable.
• It is not possible to pass two-step authentication (2FA) by any of the previously enabled methods.

Available ways to request an email change and disable two-step authentication:

• BankID — only for accounts of individuals or FOP.
• Vchasno or Paperless — for any accounts with set type, it is required to have an EDS and an account in any of the specified electronic document management services.
• Paper workflow — for individuals only, to apply you will need to print and fill out an application form, send scanned copies of documents and your own photo with them in hand.

1. Open the access restore page.
2. Select the type of service, specify its identifying data and click "Continue":
   • "Account" — ID or account email.
   • "Domain" — domain name.
   • "Hosting account" — hosting account name.
   • "Site" — site name.
   • "Corporate mail" — mail domain name.
   • "VPS" — IP address or VPS number (digits only).
   • "Dedicated server" — IP address or dedicated server number (digits only).
   • "Storage" — storage name.
   • "MySQL", "PostgreSQL", etc. — instance name.
3. Submit request using the appropriate method:

   • BankID
   • Vchasno
   • Paperless
   • Paper workflow

   Attention!

   Only for accounts of individuals or FOP.

   1. Fill out the form and click "Submit request":
      • "Confirmation system" — "BankID".
      • "New account email" — new email for your account on our site:
        • To disable two-step authentication without changing email — specify current address.
        • To change email and disable two-step authentication — specify new address.
      • "Card or bank account numbers" — card or bank account numbers from which services were paid.
      • When restoring access to an account with an unidentified type or full name additionally attach a receipt of payment for services.
   2. Use one of the identification channels available on the official BankID site:
      • Banks:
        • PrivatBank.
        • monobank.
      • ID card (passport).
      • Electronic digital signature (EDS).
      • MobileID.

   1. Fill out the form and click "Submit request":
      • "Confirmation system" — "Vchasno".
      • "Email in the document management system" — email to which your Vchasno account is registered.
      • "IPN or EDRPOU" — depends on the type of account to which access is being restored:
        • The account is registered to an individual or FOP — specify your IPN.
        • Account is registered to a legal entity — specify EDRPOU of the legal entity.
      • "New account email" — new email for your account on our site:
        • To disable two-step authentication without changing email — specify current address.
        • To change email and disable two-step authentication — specify new address.
      • "Card or bank account numbers" — card or bank account numbers from which services were paid.
      • When restoring access to an account with an unidentified type or full name additionally attach a receipt of payment for services.
   2. Sign the formed document using EDS in the Vchasno service.

   1. Fill out the form and click "Submit request":
      • "Confirmation system" — "Paperless".
      • "Email in the document management system" — email to which your Paperless account is registered.
      • "New account email" — new email for your account on our site:
        • To disable two-step authentication without changing email — specify current address.
        • To change email and disable two-step authentication — specify new address.
      • "Card or bank account numbers" — card or bank account numbers from which services were paid.
      • When restoring access to an account with an unidentified type or full name additionally attach a receipt of payment for services.
   2. Sign the formed document using EDS in the Paperless service.

   Attention!

   Only for accounts of individuals.

   Fill out the form and click "Submit request":

   • "Confirmation system" — "Paper".
   • "Full name" — your full name as it appears on your account.
   • "New account email" — new email for your account on our site:
     • To disable two-step authentication without changing email — specify current address.
     • To change email and disable two-step authentication — specify new address.
   • "Download application" — click on the link and download the application form. Print it out and fill it in.
   • "Scanned copy of the completed application" — attach a scan copy of the filled application form.
   • "Scanned copy of the first page of the passport" — attach a scan copy of the first page of your passport. Instead of a passport, it can be any document confirming your identity — for example, a foreign passport or a driver's license.
   • "Photo with statement in hand" — attach a photo of yourself with the filled out application in your hand. The photo should show your face and the text on the application.
   • "Photo with an open passport in hand" — attach a photo of yourself with your passport open in your hand. The photo must show your face and the name in the passport.
   • "Card or bank account numbers" — card or bank account numbers from which services were paid.
4. Wait for the results of the application review within 1-3 business days from the date of its submitting. They will be sent to the email address you provided.
5. If the application is sucessful, set a new password for the account (or use log in via email without password).