3.2.8. Cancel registration due to name error

Important points:

  • Available to domain owner only.
  • The domain must be international or thematic. Cancellation of Ukrainian domain registrations is not possible.
  • The request for deletion must be submitted within 3 days from the date of domain registration.
  • The possibility of a refund depends on the term for which the domain was registered:
    • If the domain was registered for 1 year and then renewed for any period with a separate invoice, it will not be possible to cancel the registration.
    • If the domain was registered for 2 years or more, each such situation is considered individually through technical support.
  • For each domain zone, there is a limit on the number of deletion operations. We will not be able to delete a domain if this limit is exceeded.
  • The system is specifically designed for cases where the user made a mistake when entering the domain name. In cases of abuse, the cancellation of domain registration will be denied.

In all other cases, it is not possible to change the name of an already registered domain. It is also not possible to relinquish the domain and request a refund for it (clause 1.8 of the contract).

Procedure

  1. Open the "Domains" section.
  2. In the domain menu, click "Delete domain due to name error":

If the application is processed successfully, the funds for the domain will be automatically refunded within 10 banking days using the same method as the payment.

If cancellation of registration is not possible

If it becomes necessary to change the domain, you need to register a new domain with the desired name. The old domain can simply be left unused—after the expiration period, it will automatically be deleted and become available for registration to anyone interested.

To ensure the old domain is not accessible on the network, you can:

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