3.1.7. Domain is already being served

At one point in time, a domain can be added only one user, it cannot be added to multiple accounts at the same time. If when you try to add a domain, you get a message that the domain is already being served, it means that it has already been added in another user\'s control panel. To correct the situation, you need to confirm the right to own the domain in any of the two available ways.

Please note that it is impossible to add a domain that is registered with us. Such a domain is in the account of its current owner and to grant access to this domain to the owner you need to use delegation, to transfer between accounts — transfer of rights.

Important points:

  • Domain verification can only be done with TXTrecords or change NS... Confirmation using screenshots of the dashboard panel or other methods is not possible.
  • After successful confirmation, the domain will be deleted from the other user\'s account and a notification with the list of DNS records of the domain at the time of deletion will be sent to the user\'s e-mail.

Confirmation with TXTrecords suitable for situations when the domain is served by third-party NS. Method with change NS suitable for any NS.

Attention!

The method is suitable only for domains that are served by on third party NS. For domains on our NS use the confirmation with change NS.
  1. Try add domain in our control panel and get a window with the text of the TXT verification record:
  2. In the control panel of the owner of the NS on which the domain is served, add for the main domain a TXT record with the text move-to-user=XXXXXX, where XXXXXXyour account identifier (ID), to which you want to add the domain.
  3. Wait about 30 minutes.
  4. Try again add domain in our control panel.
  1. Try add domain in our control panel and get a window with a new set of our NS:
  2. In the control panel of the domain registrar, set the received new NS instead of the current ones.
  3. Wait for the update DNS cache (usually a few hours, maximum 24).
  4. Try again add domain in our control panel.
Content