3.5.1.7. Common questions about transfers and transfer codes (Auth-Code/AuthInfo)

Which domains can be transferred to our service?

You can only transfer domains from zones that can be registered with us. The list of available zones is available on the domain registration page. Prices can be found here.

Will the domain remain operational during the transfer?

During the transfer, the domain status does not change and remains the same as it was at the start of the transfer. While the transfer is in progress, the domain will not be moved to clientHold or redemptionPeriod if their terms expire.

If the domain expires during the transfer, it will continue to work — the current registrar cannot move the domain to clientHold when it is in pendingTransfer.

In what cases is a domain not renewed after the transfer is complete?

All domains with paid transfer are automatically renewed for 1 year after the transfer is complete — 1 year is added to the existing domain validity period.

The domain will not be renewed for 1 year in the following situations:

• Before the transfer began, the domain had already been renewed for the maximum term allowed by the domain zone.
• Domain transfer is performed for zones where the transfer procedure is free.

What NS will the domain have after the transfer is complete?

After the transfer is complete, the domain automatically sets the same NS that it had at the start of the transfer.

Is it possible to make a transfer without having a transfer code?

No, it is impossible to transfer a domain between registrars without a transfer code.

To obtain an Auth-Code, another registrar requires you to fill out an application and send it to them by post. Is there any way to get around this?

Unfortunately, we have no influence over the conditions for providing transfer codes by third-party registrars.

I am trying to transfer a domain from another registrar to you. I requested an Auth-Code from them, but they are not responding. It has been over two weeks. I sent several requests, but they are all being ignored. Is there any way to officially transfer the domain through you?

We cannot influence other registrars. In situations involving international domains, you can complain to the relevant registries and ICANN; in situations involving Ukrainian domains, you can complain to Hostmaster LLC.