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1.1.1.3. Change account email
Attention!
Do not use an email address from a domain served by us for your account. This way, you won't miss important notifications if any issues arise with the domain (for example, if it isn't renewed on time).Important points:
- Only the owner can change the email personally from their account and only after confirming the operation in the appropriate manner. Technical support staff do not change the email.
- The confirmation message sent to your old email address cannot be forwarded to another address. If you no longer have access to your old email address, use the access restore.
- If the account type has not yet been set and the email address has not been confirmed, the email change will be processed without requiring confirmation.
- After successfully changing the email in the account, all active sessions will be automatically reset, except for the current one.
flowchart LR
change@{ shape: stadium, label: "✏️ Change email" }
new_address@{ shape: lean-r, label: "📧 New address" }
subgraph "Confirm new address"
code_new@{ shape: lean-r, label: "🔢 Code from message
to new address" } end subgraph "Confirm operation" code_old@{ shape: lean-r, label: "🔢 Code from message
to old address" } password@{ shape: lean-r, label: "*️⃣ Account
password" } end done@{ shape: stadium, label: "✔️ Done" } access_restore@{ shape: stadium, label: "🔄 Access restore" } change-->new_address new_address-->code_new code_new-->|Individuals and FOPs|code_old code_old-->done code_new-->|Legal entities|password password-->done change-....->|"No access to old address
(for individuals and FOPs)"|access_restore new_address-.->|"Account type not set
and old address not confirmed"|done
to new address" } end subgraph "Confirm operation" code_old@{ shape: lean-r, label: "🔢 Code from message
to old address" } password@{ shape: lean-r, label: "*️⃣ Account
password" } end done@{ shape: stadium, label: "✔️ Done" } access_restore@{ shape: stadium, label: "🔄 Access restore" } change-->new_address new_address-->code_new code_new-->|Individuals and FOPs|code_old code_old-->done code_new-->|Legal entities|password password-->done change-....->|"No access to old address
(for individuals and FOPs)"|access_restore new_address-.->|"Account type not set
and old address not confirmed"|done
- Open the "Personal info" section, and on the "Basic info" tab, in the "Email" line, click ✏️ ("Edit"):
- Enter your new email address.
- Confirm new address — enter the code from the message sent to that address and click "Confirm".
- Confirm email change operation:
- Individuals and FOPs — enter the code from the message sent to your old email and click "Confirm".
- Legal entities — enter your account password and click "Confirm".
After successfully changing your email address for logging in to your account, please use the new address. If you try to log in with the old address, you will receive the error message "User with these credentials not found".
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